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Customer Intelligence Specialist Benelux

Date: Apr 19, 2024

Brand: Corporate

Location:

Milano, IT

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

JOB SCOPE AND MAIN RESPONSIBILITIES

The Customer Intelligence Senior Analyst is responsible for supporting analytics at the customer level and extracting insights from customers for all company audience, locally or globally. This position leverages SQL (Hive/MySQL) to run existing database queries and build new queries for the customers analytics team, conducts advanced analysis by collecting and using a comprehensive set of data that explains all potential business drivers. The output of the Analyst will support a mix of customer analytics and reporting and will help on analyzing new onboarding database quality. This role is 80% hands on and 20% client facing to colleagues.

• Delivers standard reports through SQL code on a weekly and monthly basis, able to update existing code as business requirements change. Develops and maintains knowledge base on the consumer, recommending and producing dashboards to allow the business to monitor customer base health as well as keep under control key trends.

• Employs data on the customer database to understand customer types, behavioral segments and inter purchase intervals.

• Looks for opportunities to standardize and streamline analyses (both existing and new requests). Ideal candidate will suggest and recommend tools to advance the team’s capabilities and insights. Leverages existing coding knowledge, but also seeks growth in coding as well as new technologies that will aid in insight development and data visualization. Stays ahead of innovation and trends in the field of Business Intelligence & Analytics and recommends best practices.

• A curious, autonomous, lifelong learner able to work in an international environment with entrepreneurial spirit able to develop effective presentation on complex ideas

• Flexibility to handle multiple tasks and meet project deadlines

AREAS OF RESPONSIBILITIES AND RELATED ACTIVITIES

Prepare the data-set as appropriate and/or access to data from the Customer Analytics infrastructure

Query customer database to data for reporting

Develop and maintain knowledge base on the consumer, recommending and producing dashboards to allow the business to monitor customer base health as well as keep under control key trends.

Employ data on the customer database to understand customer types, behavioral segments and inter purchase intervals

NETWORK OF INTERACTION

INTERNAL: CRM, e-commerce, IT

EXTERNAL: IT consultant, Data consultant/external partner

TECHNICAL SKILLS - PORTRAIT OF A PERFECT CANDIDATE

5+ years of relevant experience in Data company and/or analytics Best in Class analytical and critical thinking skills

Strong both in Communication writing and verbally

Strong analytical and mathematical skills

Skills: ability to clearly convey very complex ideas in simple easy to understand ways —

Bachelor's degree in highly analytical and quantitative areas such as: Math, Economics, Statistics, or related field

Knowledge of SQL

Airflow & GitLab

GoogleBigQuery

Data Visualization tool (Power BI, Looker, Tableau etc)

Statistical packages (R, Python)

Financial modeling (Excel)

Presentation (Powerpoint)

We welcome applications from all individuals regardless of their ages, backgrounds, gender, sexual orientation, political affiliations, personal beliefs, or religions. This includes those registered in targeted employment programs under Italian Law 68/1999, in accordance with Article 15 of Stat. Lav and Legislative Decrees 215/03 and 216/03.

Job Segment: Ophthalmic, Healthcare