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Job Description

Insight Global is looking for a Customer Support Representative to work for a top semiconductor manufacturing company, within their Factory Service department. This person will be helping the service group by answering questions customers have for factory service, creating RMAs (Return Material Authorizations), and helping provide quotes for factory service. It will be a mix of both phone and email support, and looking for someone organized and self sufficient.

This will be an onsite position starting out with two weeks of training and will be regular hours. Pay can range between $32-38/hour depending on experience and background.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• 4+ years of experience providing factory service support to Semiconductor, Industrial, or Medical distributors or manufacturers

• Experience creating RMAs in SAP (Return Material Authorizations)

• Comfortable with phone and email communication

• Proficient in Microsoft Office

• Experience in mid-large size company + Salesforce.com experience (especially creating Service Cases within Salesforce/SFDC) null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.