VetJobs - The Leading Military Job Board

Description:

This position is part of a 20-person, centralized team of program/project managers, business consultants/analysts who support the delivery of technology to our workforce across the entire Home Office and Field. As a member of an Agile team, it will be your accountability to partner with the Product team, Engineering members and Business clients to plan, monitor, and manage internal projects from initiation through completion. This role will be specifically aligned to the Productivity Experience sub-domain within the Digital Workplace Division. Current projects deal with Microsoft365 Generative AI (Copilot) and Retention policies. You will maintain consistent alignment with our centralized team to conduct effective delivery of Digital Workplace technology as the understanding of managing releases, organizational change, and interdependencies is imperative to the success of our work.

Title: Technical BA

Location: Hybrid in MKE 3 days per week onsite - 720 E. Wisconsin Ave. Milwaukee Wisconsin 53202

Duration: 12 months

Must Haves:

• Experience with implementing/supporting Unified Communications and audio-visual (AV) equipment/hardware in both large and small-scale capacities. Knowledge of UC device management and usability testing Working with engineers, technicians & vendors to plan, deliver, monitor, & triage installation.

• Four or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards. Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large and highly complex technology assignments.

Nice to haves:

• Knowledge of administrating/provisioning Unified Communications/AV hardware and/or platforms

JOB DESCRIPTION

Northwestern Mutual – Infrastructure & Cloud Services

JOB DESCRIPTION: Technical Business Analyst

DW-Meetings Experience | Zoom

As a Technical Business Analyst, you’ll be called upon to think strategically. You’ll provide a hybrid of cross-functional project management, business analysis, and organizational change management expertise to consult and drive deliverables that meet department and cross-departmental goals. You’ll work to understand the needs of the business as it relates to the user experience and manage readiness and deployment plans that are inclusive of all changes needed of the identified requirements. You will facilitate relationships between business clients and technical resources, with a focus on understanding the voice of the customer, along with business processes and the underlying systems that support those processes. You will develop requirements and related business rules, while working closely with technology subject matter experts and business partners to implement solutions for solving complex business challenges. This role will work in partnership with the program manager and other project manager(s) to deliver on established milestones, while ensuring on-time completion while effectively managing risks. This role will be aligned to and support the capabilities owned by the Meetings Experience domain within the Digital Workplace division.

This role is required to be on-site per departmental guidelines: at this time, 3 days per week Mondays, Tuesdays & Wednesdays with the option to work remotely Thursdays and Fridays. You will also need to be on site as deemed necessary by the project you support, meaning some weeks may require your presence on-site for all 5 days or during non-business-hours (but this is not typical). You’ll need to be available during core business hours identified by the teams you support, typically 8am-5pm CST.

What you’ll do each day:

• As a member of an Agile team, it will be your accountability to partner with the Product team, Engineering members and Business clients to gather feedback, develop and support technical process as it relates to various Endpoint solutions including desktop virtualization and digital experience monitoring solutions.

• Define business requirements and translate them into technical specifications for engineering.

• Gather feedback and analyze data to help facilitate you and the team to make data-driven decisions.

• Partnering with product and engineering teams to understand user voice and taking that feedback to perform gap analysis to recommend solutions that will improve the user experience.

• Provide day-to-day assistance with organizational change management, including but not limited to: user rollout communications (written and verbal), deployment planning, end-user training, and document curation.

• Develop comprehensive communication plans and craft compelling and effective language for communication pieces, including but not limited to programs, events, and projects, ensuring alignment with organizational goals and messaging.

• Identifies and solves a range of problems for a variety of situations. Analyzes possible solutions and assesses each using standard procedures, developing a recommended approach.

• With department management, defines the objectives to be accomplished by the project team. With the team, helps develop the project and/or deployment plan. Directs team members to determine the best methods to achieve the projects objectives.

• Independently leads highly complex departmental project/support assignments and/or participates in cross-departmental projects with responsibility for driving completion of high-quality deliverables.

• As the project lead, and sometimes in support of a larger project or program manager lead, develops presentations and communications which incorporate a clear understanding of corporate communications theory and practice.

• Identifies alternative options in the development and enhancements for new policies and processes.

• Explains difficult or sensitive information and persuades others in a variety of situations. Effectively interact, negotiate and influence project teams and business partners to provide acceptable solutions and results.

• Acts as a liaison to facilitate an understanding and partnership between business partners and engineering teams. Manages the resources and vendors assigned to their projects by verifying progress and removing obstacles.

Required for submittal:

Required Submittal Information for Northwestern Mutual:

a. Full Legal Name:

2. DOB (MM/DD):

3. Last 4 of SSN:

4. Home Address:

5. Demographics –

6. Gender:

7. Ethnicity:

8. Former NM hiring manager(s) names:

9. Dates employed at NM:

10. Professional Photo/headshot

Skills:

Business analysis, Agile, Requirements gathering, Requirement gathering, Business requirements, infrastructure, unified communications, audiovisual, zoom, M365, copilot

Top Skills Details:

Business analysis, Agile, Requirements gathering, Requirement gathering, Business requirements, infrastructure, unified communications

Additional Skills & Qualifications:

What kind of person should you be?

• You pride yourself on customer service and delivering a delightful user experience.

• You enjoy and are skilled at gathering data and representing it visually.

• You can quickly learn unfamiliar tools and/or technical concepts.

• You can handle stressful situations calmly and with tact.

• You enjoy working in a fast-paced environment.

• You have an innovation mindset and are always looking to make things better.

• You're self-motivated.

• Able to work well both independently and as part of a team.

• You can assess maintainability & long-term impacts of solution design choices.

• You have an escalated sense of urgency in response to issues.

• You have an extremely strong sense of ownership.

• Integrity is very important to you.

What skills do you need?

• Bachelor’s degree with an emphasis in MIS, Business, or related field; or related work experience beyond the minimum required.

• Four or more years of experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards.

• Demonstrated flexibility to adjust to changing business needs by effectively managing and prioritizing large and highly complex technology assignments.

• Proven ability to work in a fast-paced environment, prioritize work and handle multiple tasks simultaneously, work under pressure and meet tight deadlines.

• Demonstrated ability to identify and resolve critical issues through effective problem-solving skills.

• Strong ability to develop and leverage relationships; ability to effectively influence and negotiate with internal and external partners.

• Reputed as a team player and is supportive of group decisions and ideas. Ability to build relationships, effectively influence and negotiate with internal and external partners, and gain confidence and credibility with business clients across the company.

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.