Job Information
NORTHWESTERN MUTUAL LIFE INSURANCE Senior Analyst Customer Experience in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Reporting to Assistant Director of Enterprise Experience, the Senior Analyst, Customer Experience owns a portfolio of research efforts to inform customer centric priorities within the Northwestern Mutual Customer Experience. This role requires experience with and a passion for customer research. In addition, individuals in this role, must have a desire to build a deep understanding of the enterprise to ensure work and recommendations are aligned to the company\'s overall business strategies and goals. A blend of analytical prowess, intellectual curiosity and strong communication / interpersonal skills are needed to thrive in this role. Primary Duties and Responsibilities Lead the creation of and oversee all aspects of strategically aligned consumer research, including questionnaire design, programming, and analysis Manage ongoing panels of target consumers / clients to support individual research portfolio as well as critical research questions generated elsewhere in the enterprise specific to the panels\' participants Access, gather, and perform data analysis and modeling to build insights required to make strategic decisions Work with vendors to manage multiple projects in a fast-paced work environment Present findings and recommendations to senior leadership with a focus on translating insights into actions Other responsibilities may be assigned Qualifications Bachelor\'s degree or equivalent in business, engineering, mathematics, economics, psychology, marketing, or related field 4 - 6+ years of professional experience Expertise collecting, analyzing & synthesizing both quantitative and qualitative insights generating actionable recommendations Knowledge of SAS or SPSS for data tabulation, analysis and statistical procedures Prior experience with feedback management tools (Qualtrics, Medallia, InMoment, Confirmit, Clarabridge, etc.) Strong statistical and analytical skills, as well as experience working with data from diverse sources (quantitative, qualitative, various channels) Experience in problem solving, research, quantitative analysis and analytical working techniques Strong aptitude and desire for learning new platforms, development, analytic and presentation tools; modeling, analytic and quantitative techniques Strong communication and presentation skills, with Powerpoint as the primary communication platform Our Benefits! Collaborative team first environment Tons of room for career growth. We offer highly competitive compensation, including annual bonus opportunities Medical/Dental/Vision plans, 401(k), pension program We provide tuition reimbursement, commuter plans, and paid time off We provide extensive Professional Training Opportunities We offer an excellent Work/Life... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6CCD73EDF57F4557 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.