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JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference. Primary Duties and Responsibilities: Deliver a personalized and remarkable experience for our clients. Expert at resolving inquiries and transactions from Financial Reps and clients on basic, intermediate (semi-complex), and complex level calls and transactions in a specialized area. Expert at handling the most complex inquiries and transactions from Financial Reps and clients including complex escalations and proactively identifies areas of risk. Independently resolves complex issues that may require extensive research and deviations from procedures Independent problem solving with a high degree of judgement and may provide guidance to others on decisions. Expert when it comes to deciphering product features and how to apply it to the work. Performs audits May serve as an advocate managing multi-layered products and services Proactively identifies gaps in the service experience and takes actions to resolve. Is seen as the \"go-to\" resource when it comes to providing service on even the most difficult situations Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients. Responsible for re-engineering gaps in work processes and systems across the team and is a SME for systems projects or testing Advocates for change and creates processes to drive change across team and demonstrates an ability to thrive in an unstructured ambiguous environment. Fosters a professional relationship with our clients to enhance brand loyalty Coach, mentor or train others as needed Qualifications: Bachelor\'s degree in business or related field or equivalent combination of education and experience Minimum of 3 years of progressively responsible work experience in customer service. Expert knowledge of specialized product or market (i.e. DI, LTC, Whole Life, COLI/BOLI) An expert understanding of tax implications Demonstrated analytical skills and confidence to independently make judgements and decisions involving ambiguity Demonstrated ability to proactively manage change Demonstrated ability to positively influence and work cooperatively with employees at all levels Self-motivated and self-directed with the ability to manage multiple assignments with little or no direction Superior written and verbal communication skills A strong desire to continuously learn and improve This position has been classified as an Associated Person under NMIS guidelines and requires fingerprinting and completion of required form. Required Certifications: Non-Registered Fingerprinted - FINRA Compensation Range: Pay Range - Start:... For full info follow application link. EEO/AA Employer/Vets/Disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/62CBB04AA78E4392 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.