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Job ID360356 LocationTwin Cities Job FamilyCampus Operations Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8421BK Employee ClassCivil Service About the Job Customer Service Lead University of Minnesota Bookstores Description of Position This lead position provides day to day operations support in various Bookstore departments and locations. This team member works within our Customer Service, General Merchandise, Course Materials, and Ecommerce departments to support our retail efforts to serve customers, resolve and troubleshoot issues. Responsibilities include student supervision, training, and coaching. Additional duties include cash room/reconciliation tasks, ensuring departmental coverage, and assisting with store promotions and events. This role also leads the faculty regalia program by fulfilling faculty orders for University commencements and convocation. This includes providing event support for ceremonies, organizing graduation merchandise, seasonal inventories, and managing correspondence and billings with departments. This position encompasses work as a cross functional team member within the Bookstore's Operations department ensuring excellent customer service and compliance in all activities. This position will require work at various Bookstore and off-site locations through the year. This position usually requires 2 Saturday shifts per month. This full-time position reports directly to the Customer Service Supervisor. Responsibilities 30% - Daily Operations * Assist with day to day retail operations within customer service, general merchandise, graduation, course material, and ecommerce departments. * Assist with store promotions and off-site events * Assist with balancing, cash room duties, open/closing duties. * Work at Twin Cities System Stores and special events as needed 25% - Customer Service * Serve as a backup to departmental staff in Bookstore departments as needed. * Respond, troubleshoot and resolve customer inquiries * Foster and build positive relationships internally and externally furthering the University's commitment to diversity, equity and inclusivity 20% - Management * Work with the University of Minnesota Bookstore team to ensure departmental coverage and exceptional customer service standards are met at various Bookstore locations * Manage faculty regalia requests. Responsibilities include assisting with ordering and receiving merchandise, fulfilling faculty orders, coordinating pickup/deliveries/returns, and organizing merchandise. This team member also manages all communication and charges with departments regarding faculty regalia. 20% - Student Support * Supervise, train, and coach student employees * Record student attendance and performance issues 5% - Misc. * Miscellaneous duties as assigned and assist in all areas as needed Essential Functions of the Position * Supervise, train and coach students * Maintain cash room and balancing duties * Deliver high standards for customer service * Assist in day-to-day operations in various departments and Bookstore locations * Lead faculty regalia program * Miscellaneous duties as assigned Work Environment Work is performed mainly in a retail store and office setting with some office/computer work. Primarily scheduled work days are Tuesday through Saturday, 40 hours per week. Classification #: 8421BK - CO Pro 1 Bookstore Svcs Salary Range: C4/26 $15.96 - $26.33 Status: Non-Exempt Probationary Period: 6 months Last Revision: July 2023 Qualifications Minimum Qualifications * BA/BS degree or a combination of related education and work experience to equal at least four years. * Experience training others and a demonstrated ability to lead. * 1 year customer service in a retail environment * Proficiency with Microsoft Office products and Google Software platforms. Knowledge, Skills and Abilities * Ability to communicate effectively. * Knowledge of retail sales and handling merchandise. * Ability to provide excellent customer service. * Str ng interpersonal and problem solving skills. * Excellent administrative and leadership skills. * Ability to lead and multitask Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) Financial counseling services Employee Assistance Program with eight sessions of counseling at no cost Please visit the for more information regarding benefits. How To Apply Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: Employment Requirements Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M The University of Minnesota, Twin Cities (UMTC) The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers,... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.