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Job ID360296 LocationTwin Cities Job FamilyLR-Clerical Full/Part TimeFull-Time Regular/TemporaryRegular Job Code1865 Employee ClassAFSCME Unit 6 - Clerical About the Job Office of Student and Career Advancement Services' (OSCAS) Mission: To recruit and retain a diverse student body by providing quality academic and career advising, developing committed alumni, and advancing leaders in the nursing profession who are lifelong learners. Position Overview: The Student Services Administrative Specialist provides comprehensive office and hospitality management, including first response support and referral to students across all degree programs, and serves as the initial customer service and administrative contact for the School of Nursing. Additionally, the staff member coordinates student records, facilitates event and communication logistics, and supports academic forms and processes. This position reports to the Director of OSCAS. Office and Hospitality Management 50% Serve as the first line point of contact and provide exceptional customer service for the School of Nursing regarding questions, inquiries or concerns from students, faculty, staff, and any external constituent, including prospective students. Answer questions and provide general information related to admissions, scholarships, compliance requirements, financial aid, and course registration to students and prospective students, which includes assisting with navigating the school's website. Recruit, hire, train, manage and evaluate front desk student workers. Ensure office supplies are ordered; coordinate purchase of computers, office furniture or other needs for smooth operation of the department. Ensure organization, cleanliness, and maintenance of front desk/lobby area, address concerns with appropriate facilities staff. Manage logistical needs for all student organizations, including purchases, room reservations, and calendar management. Coordinate and manage student lounge access, locker rental process. Manage multiple calendars and coordinate all room reservation requests. Facilitate new hire paperwork and onboarding process for new student workers. Coordinate all printing and shipping needs with external and internal service providers. Assist the Director by tracking budget expenditures, providing periodic budget reports, and submitting purchasing card reconciliation. Assist with any needs directed by the Director, Associate Dean or Program Directors as it relates to job function and scope. Compliance and Student Records Support 30% Create and maintain document filing system, both electronic and paper, and retain or purge files as required. Enter confidential current and prospective student data into various databases, including, NetStudy 2.0, the School of Nursing database, and PeopleSoft. Prepare and facilitate all academic paperwork including degree verification, graduate non-degree enrollment, course equivalency petitions, and clinical verification forms. Collaborate with OAP by serving on the Compliance Team and manage new student compliance record management and processes. Track and record all nursing license verifications. Manage and update all student listservs. Provide database support for student programs and resources. Assist with enrollment tracking and communication for Post-Baccalaureate certificate programs. Manage initiation of compliance tracking for SANE students. Manage syllabus request. Event and Communication Logistics 20% Assist with Master of Nursing, Doctor of Nursing Practice and PhD interview procedures, which includes communicating with students, managing interview appointments, and managing interview hospitality. Create and edit content for electronic newsletters (Vitals student e-newsletter and OSCAS Monthly Newsletter) and specialized announcements sent to students, faculty, and staff. Coordinate all logistics for student-related events, including orientation programs, recruitment events, Welcome to the Profession, admission tou s, and open house events. Assist with the career related event logistics. Assist with fall and spring commencement RSVP and accessible seating logistics. Coordinate all recruitment event and travel needs including room reservation, booth purchasing, shipment of materials, hotel and airline reservations. Coordinate the scheduling of large meetings. Update website content. Qualifications Required Qualifications: High school diploma/GED and four years operations and/or student support experience. Previous customer service experience. Proficiency with computers and with the internet. Experience with databases and data entry. Advanced level abilities and efficiency in MS Word and MS Excel. Strong organizational and detail-oriented skills. Excellent verbal and written communication skills. Experience handling confidential material. Exceptional interpersonal skills, with the ability to interact professionally with a wide range of people. Ability to display accountability and responsibility in determining priorities and implementing processes that will match the mission and values of the Office of Student and Career Advancement Services. Ability to handle high volume and high pressure with speed, accuracy, initiative and a positive attitude. Ability to work both independently and as a team member. Commitment to diversity and inclusivity. Preferred Qualifications: Previous PeopleSoft experience. Understanding of post-secondary education environment. Previous University of Minnesota experience. Student service-related experience. About the Department Founded in 1909 and recognized as the first nursing program established within a university, the University of Minnesota School of Nursing continues to lead the profession into the future. With a mission to generate knowledge and educate leaders to shape the future of nursing and advance health care to improve the health and wellbeing of all, the school and its research are addressing health issues and improving health. With nearly $6 million in National Institutes of Health awards to the School of Nursing and the Earl E. Bakken Center for Spirituality and Healing in 2019, the University of Minnesota rose to 10th in the latest ranking of NIH funding to schools of nursing. The school is ranked among the top programs in nurse midwifery and nursing informatics, and it is internationally renowned for its efforts to improve health and health care through the use of big data. The School was one of nine nursing schools nationally awarded the Health Professions Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity Magazine in 2020. The University of Minnesota has one of the largest, more comprehensive academic health centers in the nation. While robust scholarly inquiry is central to the School of Nursing's mission, it is enhanced by interprofessional collaboration with schools and colleges within the University and its health sciences schools comprised of pharmacy, medicine, public health, dentistry and veterinary medicine. Benefits Working at the University At the... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.