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Wells Fargo Systems Support Consultant 6 in Minneapolis, Minnesota

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure footprint; provides information security; and enables continuous banking access through in-store, online, ATM, and other channels to Wells Fargo’s more than 70 million global customers.

The Wealth Investment Management Technology (WIMT) Engineered Capability team is responsible for the stand up, enhancement, and ongoing operational support of key technology solutions. The offerings supported by the Capabilities team serve as foundational solutions to enable the overall WIMT Architecture Strategy. These include the WIMT Enterprise Service Bus, Business Process Management Platform, Elastic Caching, High Speed Messaging, Complex Event Processing, Online Forms Processing, as well as a Service Registry and Governance solution.

The WIMT Capabilities team is adding a Systems Support Consultant to the organization. This is a unique, multifaceted role utilizing various skills interfacing with multiple groups. The ideal candidate must possess several years of work in the IT industry with demonstrated ability to learn and understand complex technology systems at a level detailed enough to work closely with technical staff, business and architecture partners, the software vendor (Adobe) and our business operations partners. Daily tasks would vary and range from:

• Provide daily work direction for engineers

• Triage and troubleshooting of complex production issues

• Engaging with our platform support team regarding long-term strategies, upgrades, capacity planning and troubleshooting of complex issues

• Engaging with the Vendor regarding road-maps, troubleshooting complex issues, resolution of software bugs and support strategies

• Work with larger WIMT Capabilities team on multiple fronts including improving delivery, re-engineer existing processes and governance

• Provides guidance to less experienced staff

Required Qualifications:

  • 7+ years of systems support analysis experience

  • 7+ years of business systems analysis or design experience

Desired Qualifications:

  • Excellent verbal, written, and interpersonal communication skills

  • 7+ years of experience delivering complex enterprise wide information technology solutions

  • 2+ years of experience in Adobe LiveCycle or AEM products

  • Knowledge and understanding of project implementation

  • Experience defining and/or developing business initiatives that require integration of multiple technology systems

  • Ability to organize and manage multiple priorities

  • Strong attention to detail and accuracy skills

  • Ability to prepare management level presentations

  • Ability to simultaneously lead multiple projects

  • Knowledge and understanding of SOA (Services Oriented Architecture)

  • Ability to travel up to 5% of the time

Job Expectations:

  • Ability to travel up to 5% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5515275&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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