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The Chief Technology Office (CTO) supports and delivers enterprise infrastructure and tech for tech services that enable Wells Fargo customers globally. CTO is undergoing a major transformation in the way we deliver services, including new cloud modeled data centers, new and modern development tools, and adoption of a product operating model based on agile principles. To support this transformation, CTO Strategy, Transformation, and Business Services (STBS) is seeking a Technology Business Services Senior Manager to lead the IT Service Operations (ITSO) Business Service team to provide best-in-class business enablement services. This role is dotted lined to the Head of ITSO, and responsible for supporting the ITSO organization (4k) and the ITSO managers (200) with managing all business aspects of their organization including strategic planning and organizational design; driving and coordination organizational and enterprise change; operational management of the ITSO budget, workforce, leadership routines and organizational engagement activities. This position will report directly to the CTO Business Services Technology Director.

In this role, you will:

• Enable the development, management and tracking of CTO leadership priorities, including strategic planning

• Proactively drive resource management including organizational redesign, resource, and capacity forecasting

• Manage costs to align to yearly budgets, investment planning and product capacity, forecasting and cost efficiencies activities

• Manage, coordinate, facilitate, and communicate OKRs, Technology Business Reviews, management meetings, reporting, and leadership routines

• Manage ITSO Business Services team and provide guidance, thought leadership, and mentorship to ensure team success

• Collaborate extensively with CTO shared service teams (Workforce, Communication) to ensure timely delivery of ITSO workforce and communication deliverables

• Drive execution with ITSO leaders directly and hold accountable to action items

• Work closely with ITSO leaders to develop, prioritize, organize, and structure the right conversation with business and technology executives to drive business strategies and priorities

• Drive continuous business service process improvements and create business service deliverables that are best-in-class and reflect elevated, strategic thinking in an analytics-driven business environment

Required Qualifications:

• 6+ years of Technology Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+years of management experience

• 5+ years of strategic planning experience

Desired Qualifications:

• Significant experience in operational management, strategic development, or related areas

• Strong analytical and quantitative skills

• Excellent written and verbal communications skills

• Ability and willingness to negotiate internally and externally

• Proven track record of developing and executing strategies aligned with business objectives by influencing and engaging across multiple cross functional teams

• Highly collaborative (with stakeholders at all levels) with strong influencing skills, creative, resourceful, self-driven and results oriented

• Transformation experience within large matrixed organizations and understanding of different approaches towards organizational design with knowledge of how to simplify the organization

• Must have strong executive presentation and relationship building skills. Ability to present a message clearly and succinctly to business leaders, product leaders and very large and executive audiences

• Highly experienced in framing executive conversational, presentations, and analysis

• Extensive experience in technology leadership roles demonstrating strong execution skills in a fast-paced environment using agile methodologies

• Comfortable with ambiguity and facilitating discussion to explore the best possible solutions and possess the ability to lead

• Highly effective decision-making/critical thinking/problem solving skills with a collaborative and results-oriented leadership style

Job Expectations:

• This position offers a hybrid work schedule

• No relocation assistance is provided for this job

• Ability to work at one of the approved locations in the job posting

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$120,400.00 - $262,600.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits

• 401(k) Plan

• Paid time off

• Disability benefits

• Life insurance, critical illness insurance, and accident insurance

• Parental leave

• Critical caregiving leave

• Discounts and savings

• Commuter benefits

• Tuition reimbursement

• Scholarships for dependent children

• Adoption reimbursement

Posting End Date:

25 Oct 2024

* Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Company: WELLS FARGO BANK

Req Number: R-409307-4

Updated: Tue Oct 22 00:39:42 UTC 2024

Location: MINNEAPOLIS,Minnesota