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Job Description

Main missions (raison d'être of the position) :

Support the sales policy defined by the company. Ensures a rapid and efficient response and follow-up to all commercial requests, including the provision of samples, the sending of documentation, the response to price requests and all other information required to take an order.

Is aware of delivery times for the company's products. Negotiates with customers when delivery times do not correspond to customer requests, and keeps them informed in the event of late delivery.

Enters or transmits orders in the computer to the appropriate unit, ensures that the customer's request is correctly interpreted, that the price is correctly determined, and that acknowledgements are sent within the deadlines requested by the customer.

Ensures that the clauses mentioned in contracts or orders comply with the company's procedures and clauses, and that they are feasible. If this is not the case, makes the necessary changes.

Ensures that orders are modified and rescheduled according to customer requirements. Ensures that deadlines are met.

Researches customer complaints in accordance with company procedures.

Collects information required to issue credit notes and additional invoices.

Follows up unpaid invoices

Is responsible for archiving files.

Carries out occasional customer visits and occasionally receives customers. Ensures that the information required for maintenance is available.

Occasionally travels abroad to support business operations and ongoing projects.

Ensures that contracts or orders are compatible with company regulations. Makes any necessary changes.

Develops and maintains good working relationships with other Stanley Engineered Fastening departments.

Develops an efficient telephone service.

Assists in the training of new personnel.

Carries out any other tasks or assignments as requested by his/her line manager.

Is informed of and applies the Quality procedures in place within the Company: communicates non-conformities to the Quality Manager, communicates training needs to the Department Manager, takes care of the equipment entrusted to him/her and communicates any anomalies encountered.

Ensures, in coordination with other departments, that packaging, labelling and transport are in line with customer requirements.

Applies customer complaints procedure. Informs the customer and the sales manager in charge of following up complaints.

Multi-skills on customers or workstations within the Customer Service department.

Provides numerical information

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.

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