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The Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.

Responsibilities:

• Performs Collections Specialist 3 duties plus: Uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level Collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products services. Demonstrates technical administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined. Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function.

• Uses advanced negotiation skills to resolve High Risk calls.

• Coaches/trains lower level Collectors and new team members.

• Prioritizes workflow to help identify process improvements.

• Interprets procedures/ instructions by choosing among alternatives to resolve problems.

• Works under limited supervision. May support an expansive array of products/services.

• Demonstrates technical/administrative expertise.

• Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.

• Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous Collections experience preferred

• Work under pressure. Decision making, Problem solving. Negotiation

• Prior work experience would provide a basic knowledge activities, policies, and procedures of the work area

• 1-3 years experience

Education:

• High School diploma or equivalent

• Work from home - Mississauga Ontario Canada

• Work from home - London Ontario Canada

• Work from home - Ottawa Ontario Canada

• Full time only 37.5 hours per week

• Ability to work a shift as assigned during business hours operation including statutory holidays and weekends.

• Hours of Operations : Between 8:00 am to 8:00 pm Monday – Thursday and 8:00am - 4:00pm Friday/ Saturday. Will be required to work at least some nights each week that would be 12am -8 am shift. Specific shifts available will be discussed during the job offer.

• Must have High Speed internet - Minimum connection speed of 10.0Mbps and Downstream 3.0 Kbps. Dial-up, satellite, and WI-FI internet is not supported.

• Must have dedicated quiet workspace.

Job Family Group:

Operations - Collections Default

Job Family:

Core Collections

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.