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CommonSpirit Health Patient Service Rep in MISSOURI VALLEY, Iowa


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


Key Job Responsibilities:

  1. Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.

  2. Answer phone calls and direct them appropriately.

  3. Schedule appointments according to office guidelines.

  4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.

  5. Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

  6. Prepare charts for patient appointments making sure all necessary information is complete.

  7. Conduct all functions associated with patient check-out including priceing services, collecting patient respondibility payments and scheduling follow-up appoinments.

  8. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.

  9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.

  10. Follow up with patients regarding the Missed Appointment Policy and send out appropriate communications.

  11. Perform other duties as assigned.



  1. High School Diploma preferred but not required

Knowledge, Skills & Abilities:

  1. Knowledge of insurance authorization/billing requirements.

  2. Demonstrate strong customer service and communication skills.

  3. Organizational and time management skills.

  4. Proficient computer skills.

  5. Knowledge of clinic procedures and regulatory requirements.

  6. Possess a strong work ethic and a high level of professionalism.

  7. A team player who handles multiple projects simultaneously in a fast paced environment.

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CommonSpirit Health participates in E-verify.

Requisition ID 2021-154268

Employment Type Full Time

Department Family Practice Clinic

Hours / Pay Period 80

Shift Day

Standard Hours 7:30a-5:00pm, Rotating Saturday Shift

Facility / Process Level : Name Community Memorial Hospital


Equal Opportunity CommonSpirit Healthâ„¢ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.