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Title: Guest Service Rep Supervisor Full Time w/ Benefits Location: United States-California-Moffett Field Job Number: 240001OM Join us as our next Guest Services Representative Supervisor here in Mountain View, CA at the Navy Lodge Moffett Field. ELIGIBLE FOR A $2500 HIRING INCENTIVE (must meet eligibility req’t) Why the Navy Lodge and Navy Exchange Service Command (NEXCOM) ? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge Moffett, no two days will look the same. o You can expect an unforgettable, dynamic, and competitive work environment. o We are a diverse and inclusive team supporting a high volume business, who push ourselves and those around us to develop personally and professionally, every single day. This is where YOU fit in: Moffett Field Navy Lodge is in need of a Guest Services Representative Supervisor to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day to day basis. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families. So, what does a typical day look like? What does it take to succeed? o Provide excellent customer service to our valued and honored guests. o Communicates with Navy Lodge personnel and chain of command. o Creates schedules, assigns work tasks and oversees Guest Service Representatives. o Trains associates on Navy Lodge systems and standards of operating procedures. o Assists with recruitment efforts, such as creating job posts and conducting interviews. o Follows all local safety regulations. Informs supervisor of hazardous conditions. o Reconciles daily transactions of all accounts ensuring complete reconciliation of balances. The Qualifiers: o 2 years of experience in administrative, professional, investigative or other responsible work. ü May substituted 1 year of academic study above the high school level successfully complete in a hotel/lodging/hospitality school. o Must possess the knowledge and skills necessary to perform job duties. o Must pass a pre-employment criminal background check. The Benefits begin DAY ONE: We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary & comprehensive benefit plan. o Benefits begin on DAY ONE ü Medical/Vision & Dental ü 401(k) & Pension Plan ü Life & Disability Insurance ü Sick and annual leave accruals ü Tuition reimbursement program ü Continuity of Employment Programs for Military Spouses ü Tax Free shopping, worldwide, at any Navy Exchange location ü Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! ü Employee Assistance Plan (EAP)* *Includes LifeMart Discount Savings Program Qualifications: GENERAL EXPERIENCE: 2 years of experience in administrative, professional, investigative or other responsible work which enabled the applicant to gain a general knowledge of business practices and administrative processes; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: 1 year of academic study above the high school level successfully completed in a hotel/lodging/hospitality school may be substituted at the rate of one-half academic year of study for 6 months of general experience, provided such study included a minimum of 6 semester hours, or the equivalent, per year in subjects related to the specialized field. AND SPECIALIZED EXPERIENCE: One year of responsible experience in administrative, supervisory, professional or technical work that demonstrated knowledge of Navy Lodge front of house operations: or similar work which demonstrated knowledge and abilities within a guest services environment.