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We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Residency in or relocation to Louisiana is preferred for all positions.

Grade 03

POSITION PURPOSE

The Provider Services Production Assistant works independently as well as collaboratively with the Provider Services team to manage the existing provider network. In addition to loading new providers, the Production Assistant is also responsible for managing and responding to a high volume of questions in a timely and professional manner regarding providers, their contracts, and claims via email, telephone, and fax.

NATURE AND SCOPE

• This role does not manage people

• This role reports to this job: Provider Services Supervisor

QUALIFICATIONS

Education

• High school diploma or equivalent

Work Experience

• Minimum of 1 year of relative experience in production-driven role preferred

• Experience in corporate office setting preferred

Skills and Abilities

• Ability to type minimum of 40 WPM with accuracy

• Ability to navigate through multiple computer programs with ease including but not limited to Microsoft Office Suite (Word, Outlook, Excel, etc.)

• Highly organized and efficient with strong attention to detail

• Ability to multitask and prioritize in a fast-paced, ever-evolving environment

• Excellent verbal and written communication skills

• Ability to interact effectively with all levels of staff

Licenses and Certifications

• None required.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Maintain existing Providers in QNXT, the website, and on provider lists

• Complete provider setup in the BCBSLA Web Portal

• Provide ongoing provider training on portal usage, assisting with any questions and/or issues that arise

• Research and respond to VTask issues including but not limited to provider changes and/or updates, returned mail, etc.

• Work Provider Relations fax daily

• Complete claim return letters for data entry requests

• Complete provider updates received via email, mail, and fax

• Manage and audit Web Portal

Additional Accountabilities and Essential Functions

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions

• Perform other job-related duties as assigned, within your scope of responsibilities.

• Job duties are performed in a normal and clean office environment with normal noise levels.

• Work is predominately done while standing or sitting.

• The ability to comprehend, document, calculate, visualize, and analyze are required.

• Occasional travel required

#LI_SH1

An Equal Opportunity Employer

All BCBSLA EMPLOYEES please apply through Workday Careers.

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

Additional Information

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.

Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

JOB CATEGORY: Insurance