Job Information
John Deere Service Writer - Morrilton, AR in Morrilton, Arkansas
424976BR
Auto req ID:
424976BR
Company:
John Deere
Job Code:
Agriculture Agriculture
Job Description:
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Assists the service manager & assistant service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work SJP Segments in front of them.
Responsibilities
Fields internal and external customer inquiries to the Service Department
Assist in all loading and unloading of customer equipment
Follows a check in /check out process for all customer units
Communicates regularly regarding repair timelines and updates on anticipated completion dates with all customers
Assists in Logistics of Trucking/ Washing/ etc. as directed
Completes all Pre and Post Demo/Rental/ Final Delivery Inspections for the location
Completes all factory shipping verification for shortages and equipment condition at the time of delivery
Opens work orders as directed by the Service Manager/Assistant Service Manager and maintains control until they are previewed, approved, and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Manages All Warranty Bins / Service Parts to be returned / Oil Sample Submission and tracking
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies charges within the budgeted expenses
May prepare Service Technician time management reports each day for reporting
Ensures all service Warranty and Product Improvement Programs are completed, submitted to the warranty administrator within the required timeframe to receive maximum credit
May participate in Service EDUCATE Training programs required for the development of skills and knowledge of the job role
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products
Position Title:
Service Writer - Morrilton, AR
Job Category:
Writer
Minimum Education Required:
High School/GED
Certificates/Security Clearances/Other:
City*:
Morrilton
Additional Qualifications/Responsibilities:
Qualifications
Experience with basic computer and accounting functions
Experience analyzing and interpreting basic internal reports
Experience working cooperatively in a team environment
Experience communicating effectively
State*:
Arkansas
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