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Caterpillar, Inc. Senior Parts Order Analyst - Morton, IL in Morton, Illinois

Career Area:


Job Description:

At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Senior Parts Order Analyst in Morton, IL.

Product Support and Logistics Division

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

And we are one team – creating and delivering world-class components and solutions superior to the competition.

Aftermarket Parts Distribution

Our goal is to get the right part to the right place at the right time. The Aftermarket Parts Distribution team supports our dealers through the Parts Distribution network to get parts to our customers as quickly, efficiently, and safely as possible. We cover a wide variety of areas from demand planning and inventory management to dealer order support and receiving, storage and shipping operations.

As a Senior Parts Order Analyst, you will provide excellent customer service for external customer and internal needs. This includes managing the EDI (Electronic Data Interchange) system, which is the external customer ordering system. To manage customer inquiries throughout North America in regard to availability, complaints and special needs. Internally position is voice of the customer to operations and provides reporting to management members.

Job duties and responsibilities may include, but are not limited to:

  • Manage, monitor, support, and analyze inbound and outbound EDI transactions to meet customer requirements, instrumental in the design and implementation of EDI programs working with IT, CAT programmers, and customers to develop and test EDI programs that meet our customer requirements.

  • Manage customers websites daily, completing the customer required reporting, manage the customer scorecard ratings, analyze the details, and handle disputes with customer if needed.

  • Approves or denies all non-warranty claims of returns, shortages, and Ford Parts Claims Systems (PCS) claims based on gathered shipping, EDI, and Advanced Shipping Notice (ASN) data.

  • Results are communicated internally to departments to promote corrective actions.

  • Create and manage multiple complex sales reports that are used by various departments and members of management for planning and reporting, as well as working with operations regarding order flow and forecasting.

  • Manage all customer service calls daily, this position must step in and handle needs in the absence of the two senior department members. the position duties would expand to handle customer situations and requests from internal management that would otherwise by addressed by senior members.

  • Provide guidance and training as needed to the administrative support assistant, the shipping department, IT, and others regarding processes, prioritization, and software/system use. This is accomplished by developing detailed job instructions or through training time.

  • The position is the acknowledged expert in the department and frequently provides technical support on complex issues to internal and external customers. The position's primary customers are external. External contacts include various customers and vendors in a geographic market.

  • Identify problems quickly and correctly and resolve issues by following departmental guidelines or applying a solution that worked in the past. Excellent decision-making, analytical, and communication skills are required to deal with complex customer problems.

  • Personal accountability and a strong customer focus are critical. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality The position serves as a facilitator for the analysis and development of new quality initiatives for the measure(s) stated.

Basic Qualifications:

  • A 2-year degree, or currently pursuing a college degree, is required.

  • Minimum 2 years of experience using warehouse management systems

Top Candidates Will Also Have

  • Analytical thinking skills, high level of initiative, and high technical ability (PartsViz, PowerBi, Antares, eWM)

  • Previous experience with dealer engagement

  • Excellent communication and interpersonal skills

  • Ability to work independently engaging leadership as appropriate.

Additional Information: ,

This position does not offer relocation.

This position requires 10% or less travel.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website .

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected applicant.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.