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Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world.

The Dynamics 365 engineering team is growing the FastTrack program to keep up with the demand of our growing service. The program aims to support our customers in their implementation journey moving to Dynamics 365 cloud and we will help drive delivery of the full value of their investment. Our focus is to help our customers achieve the business goals and end-user adoption that they envisioned during purchase.

We are looking for a Sr. Solution Architect with technical expertise and experience in the successful delivery of services in complex and challenging environments.

Solution Architects are professionals that deliver services to our customers and partners, in addition to achieving the customers’ target adoption goals on their Dynamics 365 app implementations.

What we offer:

• An environment that fosters continuous learning of new skills and technologies.

• Be part of one of the fastest-growing businesses as we continue to release new capabilities for Dynamics 365.

• Opportunity to work alongside the engineering team responsible for the design, development and release of Dynamics 365.

Opportunity to help shape the future product direction.

Responsibilities

• Own and deliver the customers’ FastTrack service customer and partner experience.

• Provide architectural guidance including performing the deep reviews of customer’s solution architecture on Dynamics 365 and advice to proactively help customers avoid issues, while removing roadblocks.

• Improve the FastTrack for Dynamics 365 experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, policies changed, and capturing data.

• Evangelize the FastTrack Program to others inside Microsoft including field sales staff, technical support, engineering, Dynamics Partners, and most importantly to our customers.

• Excellent communication skills with proven ability to communicate at all levels in a customer organization from CxO to end users and IT professionals

• Bachelor’s degree in software engineering, computer science or equivalent work experience

• Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with ability to influence others and ensure results

• Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success.

• Program or Engineering management experience implementing cloud technologies.

• Travel: Occasional travel is expected in this role.

• Work closely with Engineering organization to drive key initiatives around adoption of new capabilities or manage deprecations.

Key business metrics:

• Drive customer success and adoption

• Reduce time and cost to onboard

• Provide high quality data to help drive service improvement

Qualifications

• Deep understanding of Dynamics 365 Customer Engagement online technology including architecture leadership roles within 3+ enterprise-level projects within enterprise/global accounts

• Demonstrable experience (12+ years) implementing (functional or technical) and supporting Dynamics 365 or competitive solutions

• 10+ years of experience in systems development, and software support or IT consulting or equivalent industry experience with Microsoft products

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications (Optional, at HM discretion)

• Demonstrated skills and abilities to consistently create an engaging experience for our customers and Partners.

• Strong knowledge and demonstrated technical proficiency in adjacent technologies including one or more of the following: Power BI, Power Apps, Microsoft Azure (PaaS technologies)

• Passion for customers, technology and learning. Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners

• Strong problem-solving ability ranging from conceptualization to implementation

• Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity

• Story Telling: demonstrated ability to create narratives that are targeted to partners and customers on an emotional level, delivering outcomes and a call to action

• Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .