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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Strong technical subject matter expertise on the following:

• Cisco GSR routers and switches like Catalyst 3560/3750/4948

• Juniper MX series routers and switches

• SDWAN – Silverpeak, Cisco Viptela, Fortinet

Knowledge on SDWAN technologies using Silverpeak, Viptela and Fortinet

Working at NTT

1.1.2 PRE-REQUISITES

Hands-on troubleshooting experience in Enterprise LAN/WAN environment

Strong technical subject matter expertise on the following:

• Cisco GSR routers and switches like Catalyst 3560/3750/4948

• Juniper MX series routers and switches

• SDWAN – Silverpeak, Cisco Viptela, Fortinet

• Transmission technologies like Alcatel 7750SR-c12, Alcatel 7470, ADVA

Technical expertise with routing protocols (RIP, EIGRP, OSPF, BGP) and switching

(VLAN, Trunking, Dot1x, various flavors of STP) protocols

Knowledge of MPLS, QoS and VoIP

Knowledge on SDWAN technologies using Silverpeak, Viptela and Fortinet

Knowledge of security technologies

Knowledge on scripting languages like Python

Excellent communications skills and must have worked with Global customers

and global carriers

1.1.3 RESPONSIBILITIES

• Engineers who have a passion and understanding for providing outstanding

customer service. This person will be a part of a team of experts who are

responsible for handling and providing network/security suppor t services to

global customers, problem management, managing network performance

and proactively identifying issues before they become customer affecting.

This team provides 24x7 support, as well as provides training to junior

engineers.

• Remote management and monitor Network Operations

• Support NOC 24x7 for large global clients that have a distributed LAN/WAN

setup

• Provide Level 1 and Level 2 support for Incident Management/Ticket

Resolution

• Create MOP/SOP and plan Change Management process

• Perform Performance Tuning of network devices and create SOPs

• Work with Telecommunication Service Providers to resolve escalated circuit

problems

• Plan and perform upgrade of firmware

• Work with hardware/software vendors to resolve problems

• Train and mentor juniors

• Act as an SME SPOC for certain network products

• Provide technical inputs for weekly/monthly customer service review reports

• Any additional task given to the incumbent from time-to-time based on

business needs

1.1.4 TRAINING AND CERTIFICATION

• CCNA, CCNP, JCNIA, JNCIS, JNCIP, ITIL

1.1.5 EXPERIENCE

• Minimum 2 years of progressive, relevant experience and proven capability

to work in a complex network environment

1.1.6 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related

field

• Graduate/Post Graduate in Science/Maths/IT or related streams with

relevant technology experience

1.1.7 OTHER SKILLS

• Excellent communication skills - written as well as verbal

• Passion to work on core technology platform

• ITIL process awareness

What will make you a good fit for the role?

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.

• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.

• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.