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NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

• Firewall : Multi-Vendor Environment (Palo Alto, FortiGate, Checkpoint, ASA), IPS, IDS, URL filtering, Sandboxing etc..

• IPsec VPN

• Load balancer F5 (LTM)

• SSL VPN Solution – Pulse Secure VPN / Cisco AnyConnect / GlobalProtect / PA Prisma Access

• Routing & Switching

• DMVPN, GRE, Remote Access, Site-to-Site VPN

Working at NTT

1.1.2 PRE REQUISITES

• Strong technical and subject matter expertise in at least four or more of the following security specialties:

• Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet

• VPN - IPSEC, SSL VPN: Juniper, F5, Cisco

• Content Filtering: Bluecoat, Websense, McAfee, Iron Port

• IPS: Juniper, Tipping Point, McAfee, Palo Alto

• Unified Thread Management (UTM)

• SIEM/SIM products

• AAA services: ACS, Radius, RSA

• Wan Accelerators: Riverbed, Juniper

• Load Balancers: F5 BigIP LTM/GTM, Juniper

• Network Security (multi-vendor) experience

• Cloud Infrastructure Mgmt: Cloudstack, Openstack

• Scripting language: Ruby, Perl, or Python

• Working knowledge and hands-on experience on Linux/Unix OS is desirable

• Customer service experience preferably in a Global Operations center environment

• Ticketing system knowledge

• Ability to work days, evenings and weekends as required; 24x7 support in rotating shifts

• Flexibility with the ability to manage stressful situations and adapt to rapidly changing environments and requirements

• Analytical thinker willing to “think outside the box” to resolve customer impacting situations on first contact; understand customer pain

• Ability to work with Operations and Engineering on the priority of issues to resolve the urgent customer impacting issues first

• Aptitude and desire to learn advanced Network Security services

• Creative, flexible thinker who is willing to take initiatives and share alternative solutions with peers and management

• Hands-on experience on Vulnerability Scanning, Penetration Testing Tools

• Exceptional documentation and communication skills

• Ability to thrive in a fast paced, multi-cultural, customer-oriented environment

• MS Office proficiency

1.1.3 RESPONSIBILITIESRESPONSIBILITIES

• Incident Resolution

• Ticket resolution - work on trouble tickets, support the operation of advanced Network Security Services and take escalations

• Queue Management - keep a watch on queue and assign tickets

• Service Request - working on request for changes as per client requirements

• Perform the minor/major changes as per defined SoC process and work instructions

• Be a Subject Matter Expert (SME) on a few products

• Create Standard Operation Procedure

• Attend client calls and other technical meetings

• Assist in creation of Root Cause analysis (RCA)

• Security Performance Tuning

• Identify areas of Service Improvement Program (SIP) for key clients and reduce incidents

• Review code upgrade and test implement before rolling on to production

• Review documentation

• Recognize successful intrusions and compromises through review and analysis of relevant event detail information

• Review and update ROE on yearly basis

• Other Functions

• Work with hardware/software vendors to resolve problems

• Coordinate shifts and exchange handoff between various shifts

• Cross-train and mentor juniors

• Participate in various network and security related projects

• Perform other duties as assigned

• Any additional task given to the incumbent from time-to-time based on business needs

1.1.4 TRAINING AND CERTIFICATION REQUIRED

• CCNA, CCSA/SE, CCSP, CCIE, JNCIS-SEC, JNCIS-FWV, JNCIS-SSL, CEH

1.1.5 EXPERIENCE

• Minimum 3 years of progressive, relevant experience and proven capability to work in a complex network environment

1.1.6 EDUCATION

• Bachelor in Engineering - Computers/Electronics/Communication or related field

• Graduate/Post Graduate in Science/Maths/IT or related streams with relevant technology experience

1.1.7 TECHNICAL AND OTHER SKILLS

• Knowledge of ITIL, ISO27K will be beneficial

What will make you a good fit for the role?

NTT Global Networks, a business division of NTT Ltd., is a leader in software-defined managed network services for global enterprises focused on providing end-to-end connectivity and unmatched customer support. Our global expertise and network reach include the world’s largest SaaS and Cloud providers. We are a partner of choice for enterprises that require an optimized and purpose-built network solution that empowers their digital transformation efforts, achieving true business outcomes.

We offer the full lifecycle of design, delivery, and ongoing management, with an extensive services suite including:

• Managed SD-WAN helps enterprises optimize their global networks in terms of performance and cost.

• Managed SD-LAN helps enterprises remove the burden of day-to-day management and allows the IT team to focus on the business.

• Managed Secured Gateway and Cloud-based Network Services helps enterprises secure their Internet and Web traffic without investing in technology or infrastructure.

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.