VetJobs - The Leading Military Job Board

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

• Carry out the advance level of troubleshooting on Linux OS and applications

• Responsible for guiding L1 resources technically

• Work in a 24 X 7 Environment (NOC).

• Extend technical support the Clients over email and phone.

• Good communication written and verbal.

• Responsible for the uptime of the various client projects being managed / monitored.

• Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.

• Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.

• Shift report generation on daily issues handled / escalated in the form of Daily reports.

• Work on the change request and new Installations

• Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.

• Monitoring & Management of Backup Application

• Support Mail applications

• Ensure earlier resolution to the issues to meet SLA

• Following up with Vendors – hardware & software whenever required & resolve issues by minimizing downtimes.

Technical Skills

• Strong Linux fundamentals

• Hands on experience on DNS

• Experience on any of these apps, Apache, MySQL, PHP,

• Knowledge of any mail application like Qmail, Postfix.

• Working knowledge on any hardware like HP/Sun/IBM/Dell

Working Knowledge on any LDAP, Tomcat, Weblogic / Websphere / JBoss application andn backup application will be an added advantage

• Academic Qualifications

• BE or Diploma in IT

Required Experience:

• Demonstrated work experience

• Demonstrated experience required in Engineering function within a medium to large ICT organization

• Demonstrated experience of Managed Services

• Demonstrated working knowledge of ITIL processes

• Demonstrated experience working with vendors and/or 3rd parties

Skills Summary

What will make you a good fit for the role?

Workplace type :

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

• Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

• Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.

• Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

• Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

• Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.