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The Position

The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer’s electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.

Duties & Responsibilities:

• Support the management of document lifecycle for Boehringer Ingelheim’s controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA’s.

• Handle the coordination of documents and conduct proactive communication with the requestors.

• Ensures that documents received and handled adheres to the defined quality standards.

• Support CI initiatives of the team by proposing improvements and standardizations.

• Handle end-to-end incident management in MyServices.

Requirements:

• Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills.

• Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint)

• Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player.

• Background in continuous improvement process is an advantage.

• Experience in a shared service center is an advantage.

• Background in Document Management System landscape is an advantage.

• Amenable to work in mid-shift/night shift

Click here (https://www.boehringer-ingelheim.com/careers/boehringer-ingelheim-business-services-philippines-inc-careers) to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.

All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.