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Position Summary:

As the Operations Manager, your primary objective is to implement effective strategies and practices throughout our organization. Your duties will span from formulating strategies to improving performance, procuring resources, and ensuring compliance. Additionally, you'll be responsible for mentoring team members, improving customer service quality, and implementing standard methodologies at all levels. Ultimately, we trust you to maintain our compliance, efficiency, and profitability during business operations.

Job Functions / Responsibilities:

Customer Focus : Dedicate efforts to improving customer happiness and encouraging positive relationships with customers.

Drives Results Focus on priorities, build vitality, and optimally prioritize multiple tasks by implementing tracking and follow-up mechanisms for swift progress.

Communication: Develop clear and purposeful communication by facilitating the exchange of ideas, thoughts, opinions, knowledge, and data.

Collaborative Communication: Promote collaborative problem-solving and creativity to seek sophisticated challenges, encouraging an environment of partnership.

Sales Achieve: monthly, quarterly, and yearly sales goals for each business unit within Final Control across designated regions: Mexico, Brazil, and Southern Cone.

Training : Reinforce Service Level Doctrine 2.0 and other crucial areas within the operations team through effective training initiatives.

Policy Interpretation Interpret and apply Emerson's policies and procedures to ensure their accurate application within the PMO team's activities.

Alliance Develop alignment across all departments, promoting continuous communication and collaboration.

Professional Degree Requirements:

Engineering (industrial, chemical, etc.).

Master's in business administration (MBA) preferred.

Experience Requirements:

8-10 years’ experience in operations, project management, procurement, customer care, inside sales, and supply chain.

6-8 years’ experience in customer-facing roles within industries such as Oil & Gas, Mining, and Process and Chemical.

Technical Knowledge Requirements:

Proficiency in English (80%).

Expertise in project management, supply chain management, customer care, procurement, and sales administration.

Traits & Skills:

Job Knowledge

Accountability

Communication

Ethics

Interpersonal Relations

Safety and Security

Decision Making/Problem Solving/Judgment

Flexibility & Adaptability

Planning & Organization

Job Competencies:

Action Oriented

Communicates Effectively

Customer Focus

Drives Results

Optimizes Work Processes

This job description is designed to provide a comprehensive overview of the responsibilities, duties, and skills associated with the Operations Manager position. It is not intended to be a comprehensive list but rather a general description of the role. We are committed to accommodating individuals with disabilities and will make reasonable modifications to job requirements as needed. Additionally, this job description does not imply that these are the only duties to be performed by the employee. It outlines the minimum qualifications vital for success in the role. We value diversity and welcome candidates from all backgrounds who meet the minimum requirements outlined herein.

Requisition ID : 24004347

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.