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Stephen F. Austin State University Dispatcher in Nacogdoches, Texas

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Posting Details

Position Information

Job Title Dispatcher

Full Time/Part Time Full Time

FLSA Non-Exempt

General Job Description

This is an entry-level position responsible for operating a two-way radio communication base station and performing specialized tasks requiring application of university rules and regulations and two-way communications equipment. Responsible for transmitting radio communications and transcribing radio and telephone communications to writing in compliance with departmental operating procedures and FCC regulations. Maintains various departmental logs. Uses computer terminal to access state and national data banks via the Department of Public Safety’s National Crime Information Center. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Reports to the Dispatch Coordinator.

Essential Job Functions

  1. Dispatches university police and emergency medical services in response to requests or emergencies.

  2. Works with local police and fire departments in on-campus emergencies.

  3. Receives and routes incoming work.

  4. Receives, documents, and routes telephone calls or orders.

  5. Serves as campus operator after normal business hours.

  6. Monitors all city-wide emergency communication bands.

  7. Uses computer terminal to access data banks on a state and national level.

  8. Operates department’s two-way radio communications base and performs duties involving transmitting radio communications and transcribing radio communications in compliance with departmental operating procedures and FCC regulations.

  9. Dispatches maintenance personnel for after-hour emergencies.

  10. Operates teletype.

  11. Receives fire, burglar alarm, and entry signals and takes appropriate action according to established departmental procedures.

    Non-Essential Job Functions

  12. May maintain or supervise the maintenance of a complex file and cross reference system.

  13. May maintain mileage logs, key inventory logs, time sheets, etc.

  14. May have occasion to operate Telephone Device for the Deaf ( TDD ) equipment.

  15. Performs other related duties as assigned.

    Required Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.

  1. Knowledge of, or the ability to learn, university and departmental policies and procedures.

  2. Knowledge of, or the ability to learn, applicable FCC licensing requirements and related policies and procedures.

  3. Ability to think clearly and act quickly in emergency situations and to obtain accurate information from person requesting assistance.

  4. Ability to communicate effectively in both oral and written form.

  5. Ability to understand and follow complex instructions.

  6. Ability to maintain and establish good rapport with university faculty, staff, students, and the general public.

  7. Ability to obtain and maintain TCOLE Basic Telecommunicator license.

  8. Ability to work evenings, nights, and weekends as necessary.

    Physical Demands

    Required Education

High school diploma or equivalent is required. Must meet all other minimum standards for appointment as established by the Texas Commission on Law Enforcement ( TCOLE ) in Texas Administrative Code Chapter 217.

Required Experience and Training

TCOLE Basic Telecommunicator license or ability to qualify for and acquire a basic license is required.

Preferred Qualifications

Experience in use of two-way communication equipment or equivalent experience in radio communications is preferred.

Special Conditions for Eligibility

This is a security-sensitive position subject to criminal record check.

This is a safety-sensitive position subject to drug and alcohol testing.

This is an IT-sensitive position subject to Computer and Network Security policy.

Min Pay Rate

Mid Pay Rate

Salary Information Salary Grade - 19

Specific Job Requirements/Duties for this Posting

This is a night shift position.

Is Background Check Required? Yes

Benefit and Retirement Eligibility

This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.

EEO Statement

Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.

Posting Detail Information

Posting Number S2024-095

Candidates Eligible to Apply Open to all qualified applicants

Number of Positions Available 1

Posted Date 07/09/2024

Review Start Date

Close Date

Work Schedule 12 hour shifts

Open Until Filled Yes

Special Instructions to Applicants

Posting Quick Link

Contact Information

Contact Name Erika Sanchez-Garza

Contact Phone (936)468-2607

Contact Email

Contact Information

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • Which of the following best represents your education background?
  • Completed High School Diploma or GED

  • Completed some college

  • Completed Associates Degree

  • Completed Bachelor's Degree

  • Completed Master's Degree

  • Completed Doctoral Degree or ABD

    • Describe any work experience relevant to this posting.

(Open Ended Question)

    • Do you currently have the TCOLE Basic Telecommunicator license?
  • Yes

  • No

    • I understand that the duties of this position require me to possess an active TCOLE Basic Telecommunicator license or have the ability to qualify for and acquire a basic license.
  • Yes

  • No

    • I understand this position is a night shift position and requires 12 hour shift work.
  • Yes

  • No

    Documents Needed To Apply

    Required Documents

  • Resume

  • List of References

    Optional Documents

  • Cover Letter

  • Other Document