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You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.

Your Role

WHAT WILL YOU BE DOING ON A DAILY BASIS? You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives: · To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals. · To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions. · To monitor competition by gathering current marketplace information on pricing + products. · To report customer feedback to the CCL team, supporting resolutions as required. · To align with CCL colleagues when onboarding new customers. · To maintain + update the most relevant customer information in internal systems. · To regularly review customer portfolios with the CCL Managers + team. · To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Responsibilities

• To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.

• To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.

• To monitor competition by gathering current marketplace information on pricing + products.

• To report customer feedback to the CCL team, supporting resolutions as required.

• To align with CCL colleagues when onboarding new customers.

• To maintain + update the most relevant customer information in internal systems.

• To regularly review customer portfolios with the CCL Managers + team.

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Skills and Experiences

Good Reasons to Join

At Kuehne + Nagel, you can utilize and refine your relationship management skills and specialized business acumen as part of a committed and dynamic sales team. We offer extensive trainings and education for professional development, competitive remuneration, and ample opportunity to engage, collaborate and lead with a truly global network. Our employees particularly appreciate the high degree of creative freedom, the fluid transfer of responsibility and international career exposure. Success comes with the people who make it possible, which is why we do our best to take you on board for the long term. Together, we will win the future!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.