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Dell Dell Inside Product Specialist 3, in Nashville, Tennessee

Inside Product Specialist 3

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Product Specialist III on our Inside Product Specialist team in Nashville, Tennessee.

Dell is undergoing a transformation in our business strategy to better position end-to-end solutions that solve businesses most pressing challenges. We are looking for individuals who can take information and knowledge of a business and parlay this into an opportunity for Dell.

As an Inside Product Specialist, you will work collaboratively with a cross-functional inside sales team, providing pre-sales technical support to build new business relationships and increase sales. This role is dedicated to providing pre-sales technical support of solutions, products and services that help customers with varying needs of complexity.

Key Responsibilities:

  • Drive the inside sales representatives service attach rates by researching historical trends and coaching to develop relationship focused sales.

  • Become a subject matter expert and administer trainings around our top services as well as drive the services portfolio ranging from warranty renewals and pro-support to business solutions services.

  • Respond to inbound customer calls as well as may include outbound customer calls to drive current penetration in acquisition, retention and development accounts to determine needs, overcome objections and provide solutions.

  • Engages cross-functional resources, regardless of geographic location, in order to achieve goals and meet customer needs; some involvement with the external field team to scope opportunities.

  • Effectively balance demands from multiple stakeholders as well as effectively balance short-term and long-term priorities.

  • Develop and implement account plans that drive the attainment of critical business objectives.

  • Involved in contract negotiation and possess strong financial, business and pricing knowledge.

  • Manage a relationship with an After Point of Sale (APOS) Renewals Specialist to drive leads.

Essential Requirements:

  • 4-5 plus years of relevant experience or equivalent combination of education and work experience.

  • Strong knowledge of applicable Dell technology, products and services and is able to identify how these products and services align to customer needs.

  • Effectively use software packages such as Microsoft Word, Excel and PowerPoint.

  • Strong knowledge of computer hardware, software and peripherals.

  • Demonstrate strong verbal and written skills.

  • Demonstrate professionalism with peers, subordinates, superiors and customers.

  • Manage time and prioritize effectively; demonstrate an ability to cope with a complex and changing environment.

Desirable Requirements:

  • High school diploma or equivalent required; Associates degree, technical college or some college course work preferred.

  • Familiarity with the Salesforce.com preferred.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Learn more about Diversity and Inclusion at Dell here .

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