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Pilot Air Freight LLC Operations Coordinator in Nashville, Tennessee


Pilot Freight Services is seeking an operations supervisor to work at our embedded Nashville, TN office for a last mile home delivery customer. The Home Delivery operations coordinator will report directly to the Embedded Solutions Operations Manager, but will work closely with several other team members throughout all stages of the local and regional delivery service. He/she will be responsible but not limited to; order routing, morning loadouts, and customer service issues. The operations coordinator is responsible for assisting the manager with daily planning and monitoring the overall operations of on-time delivery and return order processing.

The operations coordinator must thrive in a HIGH VOLUME HOME DELIVERY OPERATION. This person must be one who can execute to a prescribed process in the most efficient manner. They must be able to contribute significantly customer service driven workplace environment.


  • Detail Oriented

  • Excellent computer and communication skills

  • Able to multitask in a high-paced environment

  • Strong verbal and technical written communication

  • Highly organized and detail-oriented

  • Proficient in Microsoft Office Suite

  • Able to type 35+ wpm minimum

  • Comfortable multitasking and prioritizing tasks without guidance

  • Excellent time management

  • Ability to work under pressure

  • Technology Adaptability

  • Interpersonal Skills

  • Friendly and approachable personality


  • High School Diploma or equivalent required


  • 1+ years transportation routing/dispatching/warehouse preferred


This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.




  • Creating New Solutions: Novice

  • Conflict Resolution: Novice

  • Conducting Meetings: Novice

  • Coaching Skills: Some Knowledge

  • Attention to Detail: Some Knowledge

  • Ability to Work Under Pressure: Novice

  • Adaptability: Intermediate

  • Proficiency in written & verbal communication: Intermediate

  • MS Word: Novice

  • EXCEL BASIC: Novice



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Team Player: Works well as a member of a group

  • Enthusiastic: Shows intense and eager enjoyment and interest


  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Self-Starter: Inspired to perform without outside help

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals


  • Goal Completion: Inspired to perform well by the completion of tasks

  • Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



  • High School or better

Licenses & Certifications


  • Driver License



  • 1-3 year: Customer service

  • 1-3 year: Transportation routing/dispatching/warehouse

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)