Job Information
Pilot Air Freight LLC Operations Coordinator in Nashville, Tennessee
Description
Pilot Freight Services is seeking an operations supervisor to work at our embedded Nashville, TN office for a last mile home delivery customer. The Home Delivery operations coordinator will report directly to the Embedded Solutions Operations Manager, but will work closely with several other team members throughout all stages of the local and regional delivery service. He/she will be responsible but not limited to; order routing, morning loadouts, and customer service issues. The operations coordinator is responsible for assisting the manager with daily planning and monitoring the overall operations of on-time delivery and return order processing.
The operations coordinator must thrive in a HIGH VOLUME HOME DELIVERY OPERATION. This person must be one who can execute to a prescribed process in the most efficient manner. They must be able to contribute significantly customer service driven workplace environment.
SKILLS/COMPETENCIES:
Detail Oriented
Excellent computer and communication skills
Able to multitask in a high-paced environment
Strong verbal and technical written communication
Highly organized and detail-oriented
Proficient in Microsoft Office Suite
Able to type 35+ wpm minimum
Comfortable multitasking and prioritizing tasks without guidance
Excellent time management
Ability to work under pressure
Technology Adaptability
Interpersonal Skills
Friendly and approachable personality
EDUCATION:
- High School Diploma or equivalent required
EXPERIENCE
- 1+ years transportation routing/dispatching/warehouse preferred
PHYSICAL REQUIREMENTS:
This is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times.
Qualifications
Skills
Preferred
Creating New Solutions: Novice
Conflict Resolution: Novice
Conducting Meetings: Novice
Coaching Skills: Some Knowledge
Attention to Detail: Some Knowledge
Ability to Work Under Pressure: Novice
Adaptability: Intermediate
Proficiency in written & verbal communication: Intermediate
MS Word: Novice
EXCEL BASIC: Novice
Behaviors
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Preferred
Goal Completion: Inspired to perform well by the completion of tasks
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Preferred
- High School or better
Licenses & Certifications
Preferred
- Driver License
Experience
Required
1-3 year: Customer service
1-3 year: Transportation routing/dispatching/warehouse
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)