Job Information
Amazon Operations Manager, NA DSP Performance Operations (Level 4), NA DSP Performance Ops in Nashville, Tennessee
Description
NA DSP Performance team manages multiple programs in support of the Delivery Service Partner (DSP) org. These programs focus on continuous improvement around safety and customer trust while Amazon drivers are delivering packages each day. The NA DSP Performance Ops Manager is an integral part of our operations team, managing a team of specialists who perform high judgement investigations and research to inform decision making and appropriate actions for the various LMSP programs. This individual owns the day-to-day operations for their respective program and performs regular coaching and performance management with their team by using available performance dashboards to review key operational metrics, program case intake and productivity.
This position works Monday through Friday and would follow a hybrid schedule, commuting to the office at least three days a week.
Candidates must be able to work at the BNA12 office located in Nashville, TN.
Key job responsibilities
• Manage task assignment on a day-to-day basis, monitoring performance on task or queue adherence, volume, and quality.
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a regular basis.
• Provide regular, formal & informal feedback and performance reviews to direct reports.
• Liaise with Program Management on process improvement related to operations tasks.
• Present operational call-outs to leadership during business reviews.
We are open to hiring candidates to work out of one of the following locations:
Nashville, TN, USA
Basic Qualifications
2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of performance metrics, process improvement or lean techniques experience
Proficiency in MS Word, Excel, OneNote, Outlook
Preferred Qualifications
Proficiency in intermediate/expert functions of Excel
Experience using Salesforce
Experience using project management tools, such as Asana
Basic SQL/VBA knowledge a plus
Ability to multi-task with efficiency and quality
Proficiency in verbal and written communication
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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