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Job Description

The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.

Responsibilities:

* Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees

* Serve as a point of contact for assigned employees (150 -- 200 employee cases) to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans

* Leverage duration guidelines, best practice tools resources to support oversight of a leave event as appropriate

* Critically assess and adjust the case management plan to an employee's changing needs

* Address and respond to sensitive situations

* Troubleshoot issues and seek to remove barriers before, during, or after a leave event

* Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs

* Identify and solve problems that may arise, sometimes with limited information

* Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace

* Educate managers and business partners on employee concerns and needs prior to being off or returning back to work

* Communicate regular updates to employees and stakeholders both verbally and in writing

* Ensure compliance with standard work, federal/state regulations, and company policy

* Maintain system records to ensure accurate and timely information/documentation

* Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

* 2+ years of experience with FMLA, short-term disability (STD), and ADA Disability claims

* 2 years of Leave and/or Workplace Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.

* Knowledge of federal and state leave and disability laws

* It is critical that the candidate understanding the fast paced nature of the job. The ability to self-research, follow job aids and tools to make the right decision. High production work. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.