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Description

Are you Customer Obsessed and want to help Amazon use the voice of our customers to drive change? Amazon Customer Service (CS) supports our global customers with more than 100K CSAs from 153 sites across 40 countries in 22 languages! This team receives customer feedback first hand and finance is key assessing and prioritizing these opportunities. Join us in our effort to provide the best possible customer experience in the most efficient manner.

The pace and growth of the business along with its increasing complexity, make this role an exciting, interesting, and very challenging proposition. As such it will require an individual who is motivated to make a big impact by thinking both locally and globally. The ideal candidate will be a creative and analytical problem solver who is comfortable in a fast-paced, dynamic environment. This customer focused experience opens up several career opportunities across Amazon including advancement opportunities within CS or Amazon finance, to lead CS operational teams, or to develop deeper technical skills as a Business Intelligence Engineer.

Key job responsibilities

• Identifies basic control risks, evaluates impact, proposes changes, and implements improvements to remediate gaps

• Delivers weekly/monthly financial close. Uses financial systems and advanced MSExcel functions to work with large data sets. Outputs plans, forecasts, budgets, and consolidations.

• Works with a variety of data sources. Identifies incomplete or inaccurate data, identifies root causes of data issues, escalates discrepancies, fixes data where possible or partners to deliver a solution.

• Uses active listening skills intuitively to communicate data (both written and verbal) in a clear, concise, and unambiguous manner. Adjusts style for various audiences to articulate complex finance issues clearly.

• Identifies and implements solutions to resolve, improve, automate, standardize, or simplify finance processes.

• Makes thoughtful time management decisions independently. Prioritizes work, resolves issues, meets deadlines, and seeks feedback from your manager. Discerns between urgent and non-urgent issues and acts accordingly to solve them.

• Drives own self-development in the Finance Community: seeks opportunities to expand finance expertise. Participates in events, initiatives, and projects, then shares gained knowledge in and outside of your team.

• Contributes to work life harmony by being a positive, collaborative, and effective influencer to new team members as an indicator of operations excellence.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Nashville, TN, USA | Seattle, WA, USA

Basic Qualifications

• BA/BS in Finance, Accounting, Business, Economics, or a highly analytical field (e.g., Engineering, Math, and Computer Science)

• 3+ years of finance experience or a related analytical field

Preferred Qualifications

• Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems

• MBA and/or Professional certifications (CPA/CMA/Qualified Accounting certificate)

• Ability to meet tight deadlines, prioritize workload and achieve effective results in a fast-paced, dynamic, ever-growing and often ambiguous international environment; effective multi-tasking skills are vital.

• Demonstrated effective communication and presentation skills working with multiple peer groups and levels of management Result-oriented, dynamic individual with hands-on mentality.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $56,900/year in our lowest geographic market up to $128,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.