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Company Overview

Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.

Bridgestone Americas, Inc. is headquartered in Nashville, Tennessee and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products to address the needs of a broad range of customers and industries.

Job Category

Information Technology

Position Summary

The Product Manager leads product execution by working with agency partners and outlining and prioritizing work in backlog and product roadmap. This role liaises with business stakeholders ensuring their interests are included in releases and the team to ensure deadlines are met. They serve as the team's primary contact for product information, work prioritization, and decision-making.

The role thrives in a fast-paced environment, through collaboration with partner agencies, to make the product experience the best it can be for the consumer.

Responsibilities

• Manage agency partner workflow and product lifecycle including design and development

• · Manage product backlog and prioritize items in sprint releases, as well as participating in leadership alignment and scrum-of-scrum exercises to prioritize across multiple teams and experiences

• · Implement policy and strategy for short-term results and influence others regarding policies, practices, and procedures

• · Develop strategies and execution plans to lead partners in improving targeted customer experience journeys

• · Support relationships through strong communication and negotiation skills with internal and external stakeholders

• · Collaborate with internal teams to understand and anticipate their needs and translate them into product features or outcomes

• · Collaborate with Senior Manager Experiences to create product roadmaps

• · Manage multiple streams of Products, Projects, and Features which may require product knowledge in one of the following areas: Retail Customer Attraction, Product Recommendations, Appointment Scheduling and Management, Online and Retail Shopping, Online and POS Checkout, Customer Care, Mobile Retail Experiences, and/or B2B Loyalty and Retail.

Minimum Qualifications

• 4 years of relevant experience including 1-3 years customer/user experience design and/or product management experience

• · Large chain digital retail product management experience preferred

• · Excellent written and verbal communication skills

• · Proactive, self-motivated, and curiosity about performance with a ‘customer back’ mindset

• Team player who is collaborative with an eye for detail and a commitment to quality.

• · Demonstrates experience evangelizing and implementing design thinking methodologies ​

At Bridgestone Retail Operations the Customer is #1. BSRO operates more than 2,200 stores and employs over 21,000 teammates nationwide and is the industry leader in Complete Auto Care. Our locations include the Firestone Complete Auto Care, Tires Plus, Hibdon Tires and Wheel Works brands.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.