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Vanderbilt University Medical Center Sr Patient Service Specialist- Hematology in Nashville, Tennessee

Sr Patient Service Specialist- Hematology - 2108297

Job : Accounting and Finance

Primary Location : TN-Nashville-The Vanderbilt Clinic (TVC)

Organization : Hem/SCT Registration 303662

Shift: : First Shift

Description

JOB SUMMARY:

Provides service to patient either pre-appointment, during or post appointment with minimal guidance. Coordinates more complex patient to include scheduling with multiple services or coordination with outside facilities or providers. Facilitates required pre-authorization, precertification or predetermination for procedures or appointments. Provide guidance to entry level coworkers.

KEY RESPONSIBILITIES:

  • Provides positive first impressions utilizing customer service skills.

  • Works with patients and/or outside facilities to ensure all administrative tasks, including; referrals, pre-certs, clinical records and documentation, orders and consults have been received and ready to view prior to patient procedure or surgery.

  • Schedules appointments, procedures and diagnostic testing.

  • Pre-authorization, precertification or predetermination of procedure and resolves related issues.

  • Manages templates including utilization, wait list and quality audits.

  • Assists with onboarding and training as needed.

  • The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES:

CUSTOMER SERVICE (ADVANCED): - A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.

PATIENT DOCUMENTATION (INTERMEDIATE): - The ability to receive and record patient information.

PATIENT SCHEDULING (INTERMEDIATE): - The ability to coordinate and schedule patient appointments, surgeries and other office visits with various computer systems in the hospital or clinic.

SURGERY SCHEDULING (FUNDAMENTAL AWARENESS): - The ability to coordinate and schedule surgeries within various computer systems in the hospital.

MEDICAL TERMINOLOGY & DOCUMENTATION (INTERMEDIATE): - The ability to comprehend medical terminology and documentation in an office, or surgical setting.

CORE ACCOUNTABILITIES:

  • Organizational Impact: Performs non-routine tasks that significantly impact team's performance with minimal guidance.

  • Problem Solving/ Complexity of work: Conducts research and analysis to solve some non-routine problems.

  • Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.

  • Team Interaction: Provides informal guidance and support to less experienced team members.

CORE CAPABILITIES:

SUPPORTING COLLEAGUES (S3):

    • Develops Self and Others: Continuously improves own skills by identifying development opportunities.
    • Builds and Maintains Relationships : Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
    • Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.

DELIVERING EXCELLENT SERVICES (S3):

    • Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
    • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns to supervisors in a timely manner.
    • Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.

ENSURING HIGH QUALITY (S3):

    • Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards .
    • Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond.
    • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.

MANAGING RESOURCES EFFECTIVELY (S3):

    • Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
    • Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
    • Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.

FOSTERING INNOVATION (S3):

    • Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
    • Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
    • Adapts to Change: Embraces change by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Basic Qualifications

High School Diploma or GED (or equivalent experience) and 2 years relevant experience

Licensure, Certification, and/or Registration (LCR):

Physical Requirements/Strengths needed & Physical Demands:

  • Light Work category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.

Movement

  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Occasional: Bimanual Dexterity: Requiring the use of both hands.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation.

Sensory

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips.

Environmental Conditions

Req ID: 2108297

Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.

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