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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Global Services Digital Solutions Lab Frankfurt is a key innovation center where we conduct best-in-class aviation research and quickly turn market-driven ideas into products. It leverages industry best-practices, such as Agile Software Development, Pragmatic Marketing, Stage Gate processes, and self-directed teams, to develop new and innovative digital products for our customers.

Jeppesen a Boeing company is looking for Senior Airline Operations Product Specialist (m/f/d) based in Neu-Isenburg, Germany who will support the BGS Incubation Portfolio in executing product growth and expansion strategies to serve new markets and deliver innovative digital solutions to our customers throughout the entire aviation industry, commercial, business and military. You will be a product and customer Subject Matter Expert (SME), with the capability and cross-functionality to support various products, teams and initiatives throughout the business product lifecycle. With tremendous airline operation knowledge, you will be seen as a valuable resource in areas including, but are not limited to product management support, product training and demo, sales support of products and services, business and technical analysis, requirements engineering and quality assurance. To be successful as an airline operations product specialist, you progress you career based on own aptitude, ability and drive, as well as the business demand and role availability. You must have a passion for the products you work with and keep expanding product knowledge. Outstanding airline operations product specialist should have a keen eye for spotting market trends, a willingness to inspire customers, and the ability to work both independently and within a team.

Responsibilities:

• You will identify, analyze and solve customers’ technical and business challenges to quantify and differentiate the value of existing and future products

• You will conduct thorough market research, which may include taking online surveys, interviews and doing desktop research, sending emails and making calls

• You will gather feedback, collaborate and strategize with the business and engineering teams and make helpful product recommendations and suggestions to increase revenue.

• You will facilitate training sessions to sales and customers

• You will conduct market research and analyze trends

• You will perform product demonstrations to staff and customers

• You will support answering all product-related questions in a polite manner and addressing queries promptly

• You will be assisting new product launches and work with product marketing and sales to execute Go-To-Market strategies, conduct marketing campaigns and participates in customer events, webinars and social media

• You will support product management with market analysis and market segmentation and the corresponding product strategy

• You will support product management with competitor analysis and pricing analysis

Employer will not sponsor applicants for employment visa status.

Required Qualifications (Education & Experience):

• 9 or more years of relevant work experience or an equivalent combination of education and experience as product specialist in customer service, pre-sale, sales, retail, business analysis, problem solving, requirements analysis or product management

• Master in Business Psychology, Business Administration, Product Management, Economics or Master in Aerospace, Computer Science, Engineering or a combination of both

• Extensive experience in airline operations and and/or aviation technology

• Very strong written and verbal communication skills, fluent in Business English

• Relevant experience in customer problem solving and business analysis

• Experience in the successful launch of a products

• Experience in working with Scaled AGILE Teams, Pre-Sales, Sales, Marketing and Customer Success Management teams

• Entrepreneurial initiative with a strong ‘hands-on’ mentality, loves getting things done

• Motivated by an international and fast-paced work environment with a strong team spirit and motivational character

• Excels in building cohesive teams through innovation, customer focus, design thinking and professional collaboration

• Ability to push boundaries while maintaining a well-structured way of working in a small team and a collaborative environment amongst business partners

Preferred Qualifications:

• Understanding of customer management and sales would be highly desirable

• Understanding of software products and technology is a plus

Important information regarding this requisition: This requisition is for a locally hired position in Germany. CANDIDATES MUST HAVE CURRENT LEGAL AUTHORIZATION TO WORK IMMEDIATELY IN GERMANY. BOEING WILL NOT ATTEMPT TO OBTAIN IMMIGRATION AND LABOUR SPONSORSHIP FOR ANY APPLICANTS. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.