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Rutgers The State University Assistant Director Spvr in New Brunswick, New Jersey

Position Details

Position Information

Recruitment/Posting Title Assistant Director Spvr
Job Category Staff & Executive - Financial Aid
Department Office Financial Aid NB
Overview
The Division of Enrollment Management at Rutgers University-New Brunswick (EMNB) is comprised of eight student-facing and administrative units: Undergraduate Admissions, Graduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission.
The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM-NB attracts the best and brightest students to Rutgers' flagship campus, supports them through their time on the banks, and celebrates their graduation each year.

The Office of Financial Aid provides the highest quality service to undergraduate, graduate, and professional students in pursuit of their academic goals. The office is committed to assisting students and families in planning for and meeting expenses associated with attendance at the university. The team strives to bridge the gap between the cost of education by providing equal opportunities and access to financial resources. The office empowers students through financial literacy resources to make informed decisions about managing finances and preparing for the future.
Posting Summary
Rutgers, The State University of New Jersey is seeking an Assistant Director for the Office of Financial Aid NB. Reporting to the Director of Financial Aid, Rutgers University-New Brunswick seeks a seasoned, forward-thinking, and team-oriented leader to serve as the Assistant Director of Financial Aid.

Among the key duties of the position are the following:
  • Works with the Director, Associate Director and Assistant Managers to foster a customer-focused, service oriented environment.
  • Hires, coaches, supervises, and evaluates staff, promoting a high level of customer service, and overseeing operations and workflow management of the Office of Financial Aid.
  • Develops, manages, collects, and analyzes key performance indicators.,
  • Produces statistical reports on individual and organizational performance/trends based on transactions (in-person, online, email, phone, etc.).
  • Develops, implements, and maintains initiatives/programs to identify historic trends, staffing needs, impact on resources and future forecast trends.
  • Ensures adequate staffing levels to meet customer service expectations.
  • Conducts process analysis through evaluation of work processes and customer satisfaction levels and recommends improvements.
  • Ensures regulatory compliance, determining financial aid awarding guidelines, and overseeing the administration of federal, state, and institutional financial aid for RU-NB, which includes over twenty (20) schools and 50,000 students.
  • Maintains internal controls, systems, and procedures and establishes policies for all financial aid programs to ensure fiscal integrity and compliance with applicable laws and regulations. Applies leading-edge technologies and practices such as financial aid/scholarship leveraging to refine and implement financial aid/scholarship packaging policies to attract and retain students.
  • Uses research and data through business intelligence to analyze and evaluate impact of financial aid and scholarships on enrollment goals.
  • Interacts closely with college deans, and student services directors, and participates in Rutgers-wide initiatives.
  • Educates leadership on current and evolving financial aid regulations and institutional policies, impact to Rutgers University, and recommends effective options and solutions.
Position Status Full Time
Hours Per Week
Daily Work Shift Day
Work Arrangement
FLSA Exempt
Grade 07
Position Salary
Annual Minimum Salary 91297.00
Annual Mid Range Salary 115559.00
Annual Maximum Salary 139821.00
Standard Hours 37.50
Union Description Admin Assembly (MPSC)
Payroll Designation PeopleSoft
Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment Staff - 12 month
Position Pension Eligibility ABP
Qualifications

Minimum Education and Experience
  • Bachelor's Degree.
  • Five (5) years of managerial experience in a college or university financial aid office, with supervisory qualifications.
Certifications/Licenses
Required Knowledge, Skills, and Abilities
  • Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
  • Proven track record of project completion.
  • Experience with financial aid and other relevant database systems.
  • Ability to build strong working relationships throughout the campus, outside, and university community is necessary.
Preferred Qualifications
  • Master's degree in higher education administration or related field.
  • Three to five years of experience in a customer-service focused unit providing student services at an academic institution.
  • Experience working at the Rutgers, The State University of NJ or a similar multi-campus university.
  • Demonstrated experience leading large, complex enterprise-wide projects and change initiatives.
  • Knowledge of student information systems (including but not limited Oracle Student Financial Planning (OSFP), CRM, ImageNow, NJFAMS, COD, NSLDS).
  • Experience working with diverse populations of students, staff and faculty.
Equipment Utilized
  • Oracle.
  • ImageNow.
  • Federal & State Applications, etc.
Physical Demands and Work Environment
Special Conditions
Posting Details

Posting Number 24ST2345
Posting Open Date 10/03/2024
Special Instructions to Applicants
Regional Campus Rutgers University-New Brunswick
Home Location Campus Busch (RU-New Brunswick)
City Piscataway
State NJ
Location Details
Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.
Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

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