Job Information
Hancock Bank Operations Supervisor (Specialized Lending) in New Orleans, Louisiana
This is a Job Description for an Operations Supervisor (Specialized Lending) in New Orleans, Louisiana
Summary: Provides daily direct supervision and operational direction to a particular department within Lending and Deposits & Payments; Includes scheduling work, monitoring performance, and developing/mentoring staff in accordance with the organizations policies and applicable regulatory and legal requirements; provides a detailed level of expertise in bank loan/deposits & payments operations and technology.
Duties & Responsibilities:
Plans, organizes, and manages the daily activities of the department through effective leadership and efficient coordination of duties. Oversees and supports a performance management culture in the department through effective plans, documentation, and assessments for all associates. Develops, captures, and reports service level metrics (productivity and efficiency). Serves as the detailed subject matter expert for areas of supervisory responsibility. Coordinates best practice guidelines with current knowledge of multiple state and federal lending/deposit laws and regulations, and bank policy. Performs financial management for the department, including expense control. Controls Risk management by maintaining a satisfactory system of internal control in the department. Directs workflow, encourages high levels of productivity, tracks, and reports metrics (service levels and error rates). Resolves problems. Formally and informally trains and cross-trains department associates. Communicates changes and builds commitment. Implements and tests of disaster recovery capabilities. Reviews and documents current processes and procedures. Develops training materials and procedure communications in conjunction with Manager. Facilitates communication between business units. Serves as backup for staff during absences, meeting deadlines, or completing assignments. Conducts unit meetings. Monitors incentive payouts compared to production.
Requirements
and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}
: Bachelor's Degree. 4 - 6 years of related experience and/or training. A combination of education and experience is acceptable. Strong verbal and written communication skills. Ability to communicate with a variety of audiences and multiple levels of management. Strong interpersonal and customer service skills and the ability to work well across teams. Self-starter with strong organizational skills. Ability to multitask and prioritize workload in a fast-paced environment. Strong analytical, problem solving and conceptual skills. Ability to formulate sound conclusions and recommend optimal course of action based on analysis. Overall knowledge of bank operations and procedures with specific concentration on lending and deposits & payments processes. Ability to apply conceptual intent of loan and deposit/payment transactions to practical situations. Understanding of applicable software. Complete familiarity of all area documents, their purpose, and requirements for proper completion.
Equal Opportunity/Affirmative Action Employer.