VetJobs - The Leading Military Job Board

(Spring 2025) Student Intern - Customer Research (Utility)

Date: May 21, 2024

Location: New Orleans, Louisiana, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, Inc.-ESI (OLD)

Job Summary:

KeyString Labs is the innovation lab at Entergy, committed to accelerating Entergy innovation for the benefit of our customers, community, employees, industry, and planet. With sustainability top of mind, we collaborate to inspire and implement new ideas, products, and services for our 3 million residential, commercial, and industrial customers — across Entergy’s operating territories of Arkansas, Louisiana, Mississippi, New Orleans, and Texas. We are proactive, working side by side with our customers, colleagues, and communities to create powerful solutions that address both current and future challenges. We have a startup mindset and diverse skill set, a dynamic innovation process, and customer-centric focus to inspire and implement sustainable, value-creating change. We’re entrepreneurs, engineers, designers, builders, and utility experts who share a mission and a mandate to innovate on behalf of our customers, communities, and planet.

KeyString Labs Student Interns will be exposed to agile/innovation methodologies and training. Interns will assist with product development efforts related to Entergy's key strategic priorities. They will assist with qualitative and quantitative research to better understand our customers and coordinate with internal stakeholders on inputs and data requests.

Job Duties:

• Work side by side with Strategic Designers on customer research and product strategy.

• Extra emphasis around renewables, electric vehicle charging infrastructure, beneficial electrification, and software engagement tools.

• Collaborate and engage with internal stakeholders around product development.

• Perform various strategic design activities with both internal and external stakeholders.

• Assist with research projects using Qualtrics, Airtable, Lucid Chart, Lucid Spark, and other collaborative tools.

Minimum Education/Experience Required:

• Seeking an Anthropology, Sociology, UX Research, Psychology, Advertising, or Strategic Design major, or other similar field.

• Junior and Senior candidate with graduation dates of May 2025 and beyond preferred.

• Must be actively pursuing a bachelors, masters or doctorate degree as indicated above and at minimum classified as a sophomore or beyond.

• MS Office suite experience a must.

• 3.0 Cumulative GPA or higher required to qualify (on a 4.0 scale).

Primary Location: Louisiana-New Orleans Louisiana : New Orleans

Job Function : Students / Early Careers

FLSA Status : Nonexempt

Relocation Option: No Relocation Offered

Union description/code : NON BARGAINING UNIT

Number of Openings : 1

Req ID: 114669

Travel Percentage :Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

Job Segment: Advertising, Inspector, User Experience, Product Development, Research, Technology, Quality, Marketing