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Main Responsibilities:

• Strategic:

-Become a trusted advisor to customers

-Identify customer needs, propose solutions, and resolve problems

-Provide feature/ product enhancement input based on customer feedback

-Maintain and assume accountability for a culture of high customer service

• Operational:

-Execute project work plans with a focus on timely completion & risk mitigation

-Track and report on assigned project aspects on a regular basis

-Configure and integrate products to customer specifications; deliver training

-Provide customer support assistance, as needed

-Revise and keep up to date, all project documents and systems of record

-Participate in team and customer meetings effectively

Skills & Experience Required:

-Bachelor or Master degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines

-24 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications

-Sound understanding of diagnostics laboratory workflows and related technologies

-Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories

-Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable

-Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently

-Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com