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FM Engineering Ops Manager

Job ID

156498

Posted

04-Mar-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Administrative, Building Management

Location(s)

New York City - New York - United States of America

JOB SUMMARY

This role provides leadership and management of the on-site engineering team and managing and planning day to day activities, auditing and monitoring the team’s effectiveness against SLAs and KPIs, and improving service delivery to ensure expectations are met or exceeded. To be successful in the role, the potential candidate will possess strong leadership skills, excellent communication and organization, prior managerial and maintenance scheduling experience, as well as superior client service. Data Center or critical environment experience is an advantage. The Operations Manager is expected to fully understand the contract scope, client procedures, processes, and systems, and operate them to the required standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Client relationships and communication – deliver best in class client satisfaction, possessing deep listening skills to understand expectations, and attend regular meetings with client representatives to keep them informed. Excellent verbal and written skills are essential to deliver effective business communication and reporting.

· Overall responsibility for the maintenance program and scheduling of the team to perform PMs, CMs, work orders, racks set/level/contain/move/decom, rounds and readings, and ensure completion within the agreed SLA timeframe and to the desired high standard. Perform periodic quality audits of work performed.

· Establish a safety-minded workplace, ensuring strict adherence to CBRE's QHSE standards. Preparation and/or comprehensive review of MOPs and JHAs, and assure that teams are following for all tasks, wearing the appropriate PPE and pursuing safe working practices at all times.

· Provide leadership, coaching, motivation and direct support for team members, fostering a culture of learning, growth and development and guide them to reach their future potential. Manage performance, ensuring regular and meaningful reviews with direct reports and other team members.

· Growth – explore opportunities for the strategic development of the account while delivering increased revenue and profit. Seek out potential projects and services that can be implemented.

· Compilation and preparation of monthly reporting requirements.

· Continuous improvement mindset – develop and share best practices and innovative ideas for implementation either at site or across the fleet. Encourage an innovative mindset.

· Problem solving abilities, managing any unforeseen circumstances that may occur and escalation of situation to Meta and/or CBRE management where necessary.

· Ability to work under pressure, with changing demands and priorities. High degree of self-motivation and systematic approach.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Minimum of four years of related experience and/or training. Associates degree or Bachelors degree preferred with focus on business, technical or management areas. Prior supervisory experience preferred.

CERTIFICATES and/or LICENSES

CDCMP or FM certification preferred. Driver's license may be required.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES

Intermediate skills with Microsoft Office Suite, Outlook, and intranet/internet. Ability to use work order system. Working knowledge of architectural, electrical and mechanical systems. Working knowledge of leases, contracts and related documents.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.

New York Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.

The minimum salary for the FM Ops Manager position is $120,000 annually and the maximum salary for the position is $135,000 annually.

The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)