We Work Management LLC Associate, Billing & Collections in New York, New York
At WeWork, we provide inspiring and flexible workplace solutions to help businesses - small, medium or large - thrive in more than 150 cities globally. The future of work is happening right now, and we are leading this moment. United by a common purpose, here we will empower tomorrow's world at work. Join us on our journey as we give our members the freedom and support to push boundaries in their industries, and work to redefine our own.
About the Role
The Billing Associate of the Billing & Collections Team will be responsible for performing the day-to-day responsibilities of the billing & collections team for their assigned territory, with the overarching objective of ensuring our members' invoices are financially accurate and paid in a timely manner. This is an entry level position, and does not have any direct reports. This candidate will report directly to the Lead of Billing & Collections - US & Canada.
Key Duties and Responsibilities:
Respond to and resolve all Member Support Requests within the defined Service Level Agreement (SLA), while providing financially accurate information and the highest quality member experience is provided
Perform outreach to members with an outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collection's goal
Provide a high-quality experience to both our members and our internal and external teams
Inform system support teams of any system features that are not working properly ("bugs")
Inform Billing Supervisors of opportunities for process improvement; Aptitude to challenge current processes, and communicate proposed solutions
Review and reconcile member accounts to ensure good financial standing and are prepared for payment processing
Escalate any disruptions from our standard operations, and inquiries from members or other WeWork teams
Possess the ability to thrive in a fast-growing startup environment, and must have willingness to pitch-in when asked to support other areas
Review various trackers provided by leadership in a timely fashion while adhering to adhoc project deadlines
1-3 years of relevant work experience
Undergraduate Degree (in Business Management/Accounting/Finance related field is a plus)
Demonstrate ability to prioritize and manage critical situations
Proactive and reliable; driven to achieve team goals
Excellent interpersonal and communication skills
Proficiency with Microsoft Office Suite and Google Drive Systems
WeWork is the platform for creators, providing hundreds of thousands of members around the world with space, community, and services that enable them to do what they love and create their life's work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.
Our mission doesn't end with the small businesses and entrepreneurs that call us home. We believe in empowering our team to create their own life's work. We move fast and we challenge each other, but we look after each other and care about our culture, which makes working here extremely rewarding. There's a lot of work left for us to do, and we couldn't do it without a single member of our team.
We are an equal opportunity employer and value diversity in our company, with competitive salaries and benefits. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.