Job Information
Goddard Riverside Bilingual Community Concierge in New York, New York
Bilingual Community Concierge
Job Details
Job Location
Stanley M. Isaacs- Senior - New York, NY
Position Type
Full-Time
Salary Range
$33,127.00 - $38,649.00 Salary/year
Description
Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.
Position Summary: Reporting to the Aging Services Coordinator, the Community Center Concierge is responsible for welcoming individuals who are seeking access to the Isaacs Older Adult Center (including personnel, participants, interns, and volunteers) and ensuring that all health and safety protocols and procedures are followed while the building is in operation.
Schedule: Monday through Friday, 35 hours per week
Salary Range:$33,127- $38,649
Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.
Roles, Responsibilities, and Essential Duties
The primary responsibilities of this position will include the following:
Driving organizational efforts to create a healthy community and helping to reduce safety risks
Demonstrating an in-depth understanding of all safety rules and regulations, and working thoughtfully and consistently to improve our practices
Maintaining the coordination, implementation, and administration of all safety protocols and procedures
Responding to questions and concerns with a sense of urgency and kindness, in person, on the telephone, and on-line
Working in collaboration with key personnel to educate the community on all applicable health standards ad resources.
Maintaining a consistent presence at the front desk and at programs and activities to promote positive experiences
Serving as primary point of access for participants to access services and resources both internally (such as case management and food access) and externally.
In order to achieve the above, the Specialist will be responsible for all entry points, enforce all identified guidelines, and support the preparedness of the organization and community in response to all health and safety needs and concerns.
This position will be intently focused on the following, but not limited to:
Health and Safety Responsibilities:
Greeting and welcoming individuals seeking access to the Isaacs Center Older Adult Center including personnel, participants, interns, and volunteers
Organizing and coordinating all intake procedures including but not limited to daily participant (temperature) checks
Ensuring that all health and safety guidelines are being met throughout the day
Informing of any issues or inquiries, etc.
Serving as primary point of access for participants to access services and resources both internally (such as case management and food access) and externally.
Administrative Responsibilities:
Answering phone calls, questions, etc. in a prompt and polite manner
Providing and updating information about community programs and resources
Assisting individuals with completion of paperwork when necessary
Collecting and entering program data as needed.
Facility/Community Responsibilities:
Ensuring compliance with all organizational and regulatory expectations
Maintaining a clean, courteous, well-stocked and professional working environment
Assisting personnel with participant and program engagement as needed
Assisting in training and acclimating any new support personnel
Qualifications & Experience:
A High School Degree or GED is Required.
Experience working in any high-volume/high-intensity industry
Happy, welcoming, and can-do attitude with participants and coworkers
Excellent verbal, written, and interpersonal communication skills
Detail-oriented and a team player
Computer Proficiency and superior keyboarding skills
Flexible/adaptable nature to work in a continuously evolving environment
Passion for helping others in a healthcare environment
Ability to effectively interact with a broad spectrum of community members – older adults, children, parents and caregivers, etc.
Bilingual, English/Chinese or English/Spanish required
Ability to handle confidential information with discretion
Ability to work some flexible hours (e.g., evenings, weekends, Thanksgiving or Christmas Holiday)
Employee Benefits :
Medical/Dental/Vision
Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts
403B Thrift Retirement Plan
12 Annual Sick Days
12 Agency Holidays
20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment
Total of more than 6 weeks (a month and half) of paid time off
Goddard Riverside and Isaacs Center are equal opportunity employers and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job