Job Information
City of New York Bounty Processing Unit Supervisor in New York, New York
Job Description
OATH’s Clerk’s Office seeks to hire a Bounty Processing Unit Supervisor to work under the direction of the PPU Manager. As a Community Coordinator, the Bounty Processing Unit Supervisor will have significant contact with the public. This individual will serve as the primary liaison between OATH and the public, including complainants, citizen petitioners and others. Such interactions will include, but not be limited to, assisting with Bounty Processing inquiries from the public that come to the Clerk’s Office by phone or email, and following up with such members of the public directly.
Specific responsibilities will include, but are not limited to, the following:
Review, confirm & authorize bounty payments and ensure all documentation is complete and accurate.
Prepare monthly reports and ensure tracking logs are maintained.
Ensure all functions within the unit are completed within the prescribed time frames and documentation is scanned and filed.
Research and respond to inquiries and chargebacks in a timely manner and ensure credits for summonses are reversed.
Assist with training staff and implementing Bounty Processing policies and procedures.
Make decisions regarding Bounty Processing eligibility.
Respond to public inquiries and requests via telephone or email.
Qualifications
A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.