Job Information
City of New York Child Protective Manager in New York, New York
Job Description
THE SELECTED CANDIDATE WILL BE OFFERED A SALARY OF $124,261
The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community.
The Division of Child Protection (DCP) is charged with investigating all allegations of child abuse and
maltreatment that the City receives from the New York Statewide Central Register of Child Abuse and
Maltreatment. The Division of Child Protection encompasses Child Protective and Placement Services.
Child Protective Services include the Child Protective Borough Offices, Family Preservation and Family
Services Unit, Emergency Children’s Services (ECS), and the Office of Special Investigations (OSI).
Emergency Children’s Services (ECS) is the after-hours service component of NYC Children’s Services. ECS’s child protective services staff conduct initial investigations of reported abuse and neglect cases after standard working hours, from 4:00pm to 8:00am, Mondays through Fridays; 24 hours a day during weekends and holidays; and serving as the hub for field operation as needed during emergency events or natural disasters such as snowstorms, hurricanes, etc. ECS child protective staff generally perform the same functions as child protective staff in Borough office PD Units. ECS is based in Manhattan, but staff investigate cases throughout the city. Emergency Children’s Services (ECS) is the after-hours service component of NYC Children’s Services. Under senior managerial direction, with wide latitude for the exercise of independent action and decision-making, the Child Protection Manager is responsible for managing the day-to-day operations of protective service units investigating reports of child abuse and neglect, providing crisis intervention, super vision, and preventive services to families.
The Child Protective Manager will be responsible for the following:
Monitor the field activities of supervisory and /or child protective specialist staff.
Supervise caseloads and case movements to ensure manageable workload with appropriate shift reassignments for follow-up during subsequent tours including weekends.
Child Protection Manager’s responsibility consist of exemplifying leadership skills of effective communication, modeling, coaching, educating and supporting staff to foster quality supervision to their subordinates on a daily basis.
Ensure investigations are conducted thoroughly and interventions are appropriate to protect children from abuse and neglect, minimizing trauma to children.
Responsible for all compliance and quality case practice initiatives.
Ensure daily unit operations conform to all applicable federal, state and local mandates and guidelines.
Intervene in difficult case management decisions by exercising responsibility and discretion and assuming accountability.
Attend meetings with other managerial staff and relay progress reports and issue analysis to the assistant commissioner.
Create and implement management controls to monitor the performance of individual or units.
Hold regular staff meetings and individual conferences to monitor performance; plan and determine the need for various personnel and budget actions.
Schedule subject to change based upon operational needs.
Make sure that each unit is sufficiently staffed, properly equipped and trained and capable of carrying its responsibilities in accordance with applicable law, rules, regulations and policy.
Qualifications
A baccalaureate degree from an accredited college and four years of full-time, satisfactory professional social services or related experience in organizations dealing directly with children and/or adolescents; such as (but not limited to) child welfare agencies, Day-Care, educational institutions, mental health groups, pediatrics, juvenile justice. At least eighteen months of the required experience must be in a supervisor, administrative, managerial or executive capacity.
Education and/or experience equivalent to "1" above. However, all candidates must have at least eighteen months of experience in a supervisory, administrative, managerial, or executive capacity. A Master's degree in Social Work may be substituted for one year of the required general experience.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.