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Citigroup Commercial Bank – Fraud and Operational Resilience Controls Lead (SVP) - Hybrid in New York, New York

Brief Description of the Organization

Citi’s North America (NAM) Commercial Bank (CCB) is a fast-growing global financing and banking partner for emerging and mid-sized corporations as well as NAM-domiciled subsidiaries of non-NAM corporations within Canada and the United States. CCB is part of Citi’s Banking organization, along with Corporate Banking and Investment Banking.

The NAM CCB In-Business Risk & Controls (IBRC) organization is an integral part of the Business (first line of defense) and drives consistency for addressing operational risk and control issues, and ensuring a sound and effective control environment exists within the business functions.

Diversity is a key business imperative and a source of strength at Citi and CCB. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels.

Key Responsibilities

The Senior Vice President – Fraud and Operational Resilience Controls Lead will be responsible for identifying, monitoring, reporting and mitigating fraud risk for the NAM CCB Business, along with key operational resilience programs managed within the first line of defense. This position works closely with Business stakeholders as well as Independent Risk, Compliance, Internal Audit, Legal, Operations and other cross functional partners to monitor and strengthen the control environment. The position reports to the Head of NAM CCB IBRC.

Key responsibilities for the role include:

  • Deliver and enhance NAM CCB’s Fraud Prevention control framework; identify emerging risks, opportunities for control enhancements and responses to Fraud Risk Appetite breaches.

  • Provide daily advisory support to Bankers in the client response to fraud events (e.g., check fraud, ACH fraud, business email compromise).

  • Report on key fraud risks, losses and metrics.

  • Create training and awareness materials for CCB employees and clients on common fraud trends and techniques.

  • Lead Business Continuity, Records Management, Cyber / Information Security, external and internal Third-Party Management and Data Privacy control programs for NAM CCB.

  • Contribute to End User Computing and Model Risk Management programs.

  • Liaise with Independent Compliance Risk Management (ICRM), Operational Risk Management (ORM), Citi Security and Investigative Services (CSIS), Information Technology (IT), Fraud Operations, and other Businesses to strengthen control programs, exchange best practices and drive consistency.

  • Design and monitor control effectiveness, including periodic testing, through contribution to the Manager’s Control Assessment (MCA) framework.

  • Track and communicate progress to CCB leadership and stakeholders, including presentations in governance meetings, such as the Business Risk & Control Forum (BRCF).

  • Address Internal Audit, Compliance Testing and regulatory requests, and analyze lessons learned to continuously improve controls.

  • Project manage CCB remediation efforts, including corrective actions resulting from audit findings, regulatory examinations, regulatory consent order implementation and other significant projects or tasks involving CCB; manage and prioritize deliverables across multiple business segments and stakeholders.

  • Prepare and refresh business procedures documents and process flows.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Experience/Skills Required:

  • Minimum of 8 years of experience in a control function (first, second or third line of defense) or project management role at a financial institution or consulting firm.

  • Strong background in fraud risk management required. Prior experience in business continuity, data privacy, information security, records management and/or third-party management preferred.

  • Prior experience designing and/or monitoring controls.

  • Prior experience with a large banking business serving institutional clients, such as Commercial Banking, Corporate & Investment Banking, Treasury & Trade Solutions, or Sales & Trading. Prior experience at Citi is a plus.

  • Experience addressing Internal Audit and regulatory requests.

  • Demonstrated analytical skills and experience, including the ability to communicate complex analytical ideas in a way that is understandable, and designing analytics solutions.

  • Advanced proficiency in Microsoft PowerPoint and Excel (e.g., pivot tables, VLookUp).

  • Successful experience operating within a multi-disciplined function and juggling competing priorities.

  • Strong relationship/partnership skills, with the ability to unite individuals from different departments, functions, geographies, or backgrounds. Prior client-facing experience is a plus.

  • Active listening, influencing, and negotiating skills.

  • Ability to work both as part of a team and autonomously.

  • Forward-compatible mindset, with the desire to leverage technology to improve controls and monitoring.


  • Undergraduate degree from an accredited university in the U.S. or abroad required; master’s degree or MBA preferred.

Job Family Group:

Compliance and Control

Job Family:

Business Control

Time Type:

Full time

Primary Location:

New York City New York United States

Primary Location Full Time Salary Range:

$163,600.00 - $245,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

May 22, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .

View the EEO Policy Statement ( .

View the Pay Transparency Posting (

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.