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American Medical Response Communications Specialist in New York, NY in New York, New York

Job Title: Special Events Communications and Scheduling Specialist

FLSA Status: Non-Exempt

POSITION SUMMARY:

The Special Events Communications Specialist functions primarily as a telecommunicator and is responsible for coordinating with staff, recording and effectively managing requests for ambulance assistance/transport from various sources, and ensuring that the schedule is appropriately filled. They will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities:

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by CrowdRx) as a minimum standard of care.

  • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.

  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.

  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report and Part 18 data entries as assigned.

  • Responsible for generating applicable reports and checking for accuracy.

  • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.

  • Relays instructions from supervisors, messages and emergency information.

  • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.

  • Follows established parameters/formats in receiving requests for service.

  • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

  • Adhere to all company policies and procedures.

  • Correctly coordinates with staff to ensure that all posted shifts are filled.

  • Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.

Non-Essential Duties and Responsibilities:

  • Perform other duties as assigned.

Minimum Qualifications:

Education/Licensing/Certification:

  • High school diploma or equivalent.

Experience:

  • Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.

  • NYS EMT Certification is strongly desired.

Knowledge and Skills:

  • Skilled in reading and writing English.

  • Ability to communicate clearly on the radio and telephone.

  • Ability to record, transmit, and report information accurately.

  • Ability to efficiently utilize all equipment assigned to him/her.

  • Ability to manage multiple tasks simultaneously.

  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.

  • Ability to understand basic computer applications.

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

Extended Job Title: Communications Specialist in New York, NY

Job ID: 2020-11335

Street: 244 W 54th Street

Post End Date: 11/16/2020

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