VetJobs - The Leading Military Job Board

Description:

The client is seeking a Conversation Designer to design the voice interaction model for customers across features. This expert will also work closely with UX designers on multimodal devices to define end-to-end conversation interactions across modalities and device form factors.

Key job responsibilities

• Create world-class, user-centered designs and content examples through consideration of UX research, market research, business requirements, customer feedback, and usability study findings

• Demonstrate leadership in driving design concepts that help refine near-term and long-term strategy

• Translate business requirements into use cases and high-level customer experience requirements

• Develop examples and evaluation criteria for essential interaction qualities

• Deliver or present design work to the user experience team, product team, engineering team, leadership, and external partners for review and feedback

• Work with our usability and data mining teams to assess and optimize new and existing features

• Collaborate with other design team members on experiences, frameworks, process, and best practices

Basic qualifications

• Bachelors or Masters Degree in a design related field or equivalent professional experience. Linguistics, English, UX design, computer science, engineering, copywriting.

• 3-5+ years Experience as a voice designer, interaction designer, conversation designer, user interface designer, or similar role

• A portfolio demonstrating relevant design experience and work samples

Most recent experience must be with chat or voice design.

Preferred qualifications

• Experience in Conversation design, specifically designing voice-forward interactions

• Experience working with advanced machine learning pipelines

• Experience working directly with developers for implementation of designs

• Experience with voice/MM design tools, such as VoiceFlow, Adobe XD, Gliffy, Omnigraffle or Visio

• Deep understanding and leadership on driving design culture for organizations

• Ability to extract complex concepts and quickly turn around sample interactions reflecting a range of options

• Ability to manage ambiguity, work autonomously, and multi-task in an agile environment

• Additional design skills in related fields, including prototyping voice interactions

Additional Skills & Qualifications:

• Conversation design, specialty of UX.

• Design for chat or voice experiences.

• Good at writing sample interactions.

• Able to write sample interactions to illustrate certain tasks.

• Writing experience for a persona (Siri, google assistant, banking phone in voice recognition system) anything with a personality technology.

• Working in written files.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.