Job Information
MTA Deputy Chief Officer, Service Delivery in New York, New York
Deputy Chief Officer, Service Delivery
Job ID: 7066
Business Unit: New York City Transit
Location: New York, NY, United States
Regular/Temporary: Regular
Department: RTO FIELD OPERATIONS
Date Posted: Apr 26, 2024
Description
Job Information : 7066
Title: Deputy Chief Officer, Service Delivery
First Date of Posting: 04/18/2024
Last Date of Filing: 05/09/2024
Authority: TA
Department: Subways
Division Unit: Service Delivery
Reports To: Vice President & Chief Officer, Service Delivery
Location: Various
Hours of work: Various
Compensation :
Salary Range ( Hay: 1232 ) : $138,234 - $196,204
Responsibilities :
This Position is responsible for directing and controlling the execution of all operating and administrative activities of Transportation Operations' Crew Assignment Section and Platform Controllers' Unit, Methods & Procedures, Facilities & Safety, Division Operations and Contract Review, along with the functions to provide the adequate number of employees for Field Operations. Implements and strategically supports a variety of process improvement initiatives to increase the safety, proficiency, and availability of the workforce. Response to emergency situations, conducting special investigations of operating incidents, and performing field audits and inspections are responsibilities that are also overseen by this position. Collaborates with other departments/divisions on special projects/ new initiatives. Creates, promotes, and sustains an organizational culture that engages and motivates employees to continually seek ways to enhance both the external and internal customer experience.
Education and Experience :
A baccalaureate degree from an accredited college in business administration, Public Administration, Transportation Management, or in a related field. T welve (12) years of related full-time experience and n ine (9) years must have been in a managerial or supervisory capacity, or a satisfactory equivalent of education and experience.
Desired Skills :
Excellent strategic and thought leadership skills.
The ability to think creatively and flexibly manage large stakeholder issues related to major interdivisional projects.
Strong business acumen and excellent communication and presentation skills.
Proven skills in managing highly motivated staff and effectively providing oversight on a vast suite of intersecting projects.
Demonstrated experience in project management and development.
Selection Method :
Based on evaluation of education, skills, experience, and interview.
All appointments, with the exception of the Department of Subways employees on MABSTOA payroll, will be made on the NYCT payroll.
Other Information :
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity :
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.