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MTA Deputy Chief, Product Group - Employee Experience in New York, New York

Deputy Chief, Product Group - Employee Experience

Job ID: 1657

Business Unit: MTA Headquarters

Location: New York, NY, United States


Department: IT Product Management

Date Posted: May 26, 2023


JOB TITLE: Deputy Chief, Employee Experience

SALARY RANGE: Min. $ 1 32,094 Mid. $ 165,117.50 Max. $ 19 8 , 141

POINTS : 1182

DEPT/DIV: MTA Information Technology/ Enterprise Applications

SUPERVISOR: Chief IT Enterprise Product Management

LOCATION: 2 Broadway, New York, NY 10004

HOURS OF WORK: 9:00 AM -5: 3 0 PM (7.5 hours) or as required


The Deputy Chief, is responsible for developing and maintaining a product group of MTA applications and/or infrastructure and in essence owns the product life cycle for many such product lines. The Deputy Chief is responsible for one or more teams led by Product Directors (L-3 Level Managers) that each are responsible for one or more application-based and/or infrastructure-based product lines. Each product line contains multiple products (e.g., applications and/or infrastructure products)

The Deputy Chief Employee Experience, is responsible for the digital employee experience that will be supported by t he digital workplace which is a strat egy focused on technology that enables new ways of employee eng agement. For an organization to master employee experience, it must understand the employee journey a s well as listen to its people at each stage of the employee lifecycle and create great personalized experiences where possible. The Deputy Chief Employee Experience will be directly responsible for several products as well as work with other Deputy Chief’s in Workforce, Platforms and Customer Experience, to name a few, in developing a cohesive and engaging employee experience for the MTA.

The Deputy Chief will provide overall leadership to the assigned group in in agile transformation and drive the digital agenda and roadmaps for application and/or infrastructure products as it relates to the employee experience . This position will manage a team of product directors with agile coaches responsible for defining the launch of new products and services , low- code rapid application development, development and maintenance, road mapping, developing technical roadmaps for existing products , and delivering product features in an agile environment.


Enterprise Product Planning

  • Lead a team of product directors responsible for creating transformation roadmaps with long and short-term plans for new and improved processes and policies. Manage product managers in the development of backlog management and user-story build-out

  • Lead others that will consist of one or more agile coaches, data analytic researchers and other digital transformation personnel


  • Provide leadership in development of inter-team communication and cohesiveness; sustain culture and supporting staff during organizational growth/changes.

  • Provide direction on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.

    Human Resource Management

  • Attract, develop, coach and retain high-performance team members, empowering them to elevate their level of responsibility, span of control and performance in conjunction with the IT Workforce Planning & Workload Management office.

  • Build Product manager expertise and competence to meet evolving demands within the Enterprise Product Management unit.

    Financial Management

  • Demonstrate consistent understanding of funding, communications and systems; recommend timelines and resources needed to achieve the program goals.

  • Maintain contact with key IT suppliers and collaborates with IT Business Management Services to identify procurement contracts to support program related activities.

    Strategy & Planning

  • Directs the development of Information Technology products and plans related to the assigned product group area of responsibility including funding requirements and project schedules to be presented to the various customer executives and governance bodies.

  • Identifies opportunities for the appropriate and cost-effective investment in IT systems and resources, including staffing, sourcing, purchasing, and in-house development for the assigned product group area of responsibility.

  • Participates in the development and execution of a disaster recovery and business continuity plan for products managed.

  • Assesses and makes recommendations on the improvement and re-engineering related to the assigned product group area of responsibility and work with the stakeholders throughout the MTA at keeping the total cost of ownership down.

  • Ensures products are developed and maintained with data integrity and security for personal and proprietary information and related intellectual property.

  • P romote the use of employee self -service and mobile connectivity for all products to reduce the reliance of paper sent to the document management center and manual data entry.

    Acquisition & Deployment

  • Coordinates and facilitates consultation with stakeholders to define business and systems requirements for new technology implementations, developing business case and cost justifications for such initiatives.

  • Provides direction on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.

  • Advises MTA IT management in the changing trends and emerging technology and their potential use within the MTA.

  • Directs the development of the analysis required to determine if Information Technology projects should follow a “Build” (develop with in-house staff) or “Buy” (cloud or packaged solution) methodology.

  • Directs the development and implementation of new modules within assigned products.

  • Advises on the selection, prioritization, development and implementation on applications, infrastructure, and related products.

  • Provides direction on evaluation, selection, implementation and maintenance of information systems products, ensuring appropriate investment in strategic and operational systems.

  • Attract, develop, coach and retain high-performance team members, empowering them to elevate their level of responsibility, span of control and performance.

  • Advises on continued education training programs for employees across MTA IT enabling career development and new technologies knowledge to be acquired by IT staff for use in new technology initiatives.

    Management and Oversight

  • Participates in overall business planning bringing a current knowledge and future vision of technology and systems as related to the company’s goals.

  • Responsible for monitoring product lifecycles, assigned workload, and deliverables insuring that the IT needs of the MTA are met on time and within budget, including identifying weekly, monthly and annual performance targets to show progress on assigned products.

  • Ensure continuous delivery of product services through oversight of service level agreements with end users and monitoring of product performance.

  • Participates in the recruitment, development, motivation, training and retention of a diverse and high performing multi-level IT team professionals, conforming to budgetary objectives and Human Resources policy and programs.

  • Participates in the development, and tracks the annual operation and capital budgets for the product group.

  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives keeping customizations to a minimum and total cost of ownership down.


  • Advanced knowledge of information, mobile, Voice, Cloud, and Application Development and/or Infrastructure technologies

  • Successful track record in design of software systems to meet the current and future needs of a complex transportation organization or,

  • Successful track record in design and implementation of IT Infrastructure and related hardware and software technologies to meet the current and future needs of a complex transportation organization or

  • Extensive experience in the areas of strategic planning, business planning, data analysis, data reporting, and statistical process control

  • Knowledge of legal and regulatory requirements pertaining to areas supervised

  • Exceptional verbal/written communications skills

  • Advanced organizational skill, with the ability to create, redesign and/or integrate complex organizational systems

  • Financial/budgeting planning and management experience

  • Ability to fit in with the constant shifting needs and demands of the business Departments


  • Bachelor’s degree in Computer Science, Business Administration, Engineering, Finance, and Information Services (or the equivalent of education and progressive responsible experience) plus a minimum of 14 years of Information Technology experience with at least 8 years of progressive IT managerial experience.


    As an employee of MTA Headquarters, you may be required to complete an annual financial disclosure statement with the State of New York, if your position earns more than $ 105,472 (this figure is subject to change) per year or if the position is designated as a policy maker .

    How t o Apply

    MTA employees must apply via My MTA Portal ( . You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the “Careers” link.

    Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant.

    Equal Employment Opportunity

    MTA is an Equal Opportunity Employer.