Job Information
Blackstone Consulting Director of Operations - JPMC in New York, New York
Description/Job Summary
Job Summary:
The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performed efficiently and effectively.
Supervisory Responsibilities:
Participates in the hiring and training of departmental managers.
Organizes and oversees the work and schedules of departmental managers.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees as needed and in accordance with company policy.
Demonstrate experience in leading and managing complex housekeeping services, including effectively communicating and working with stakeholders to establish and maintain effective working relationships and deliver customer-focused solutions.
Provide leadership and direct activities for the delivery of workplace services, operations, and cleanliness with accountability for the overall delivery of site management, including building services, and environmental health & safety.
Communicate effectively with BCI leadership team and client partners regarding contracts, scope changes, future planning needs, develop and implement strategies for their housekeeping teams, and ensure successful outcomes.
Duties/Responsibilities:
Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
Reviews, analyzes, and evaluates business procedures.
Implements policies and procedures that will improve day-to-day operations.
Ensures work environments are adequate and safe.
Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
Responsible for financial management including cost control, reporting, forecasting, and budgeting to actual performance while taking corrective actions to ensure fiscal responsibility.
Work closely and proactively with client and BCI Regional Operations Director to ensure the day-to-day operations of the facility, including custodial, safety, and site services are implemented and carried out in a manner consistent with BCI and site policies.
Perform general inspections, planning and scheduling for services and BCI managed vendors, using VEKTR quality inspection program.
Assign, coordinate and supervise activities of the custodial cleaning personnel.
Conduct daily walk thru audits, initiate vendor and client engagement to demonstrate proactive attention to details, relating to the interior and exterior conditions and appearance of the property.
Ensure contract work is within the scope of contract and reviewed on a regular basis and verify that invoices match contract pricing
Improves customer service and satisfaction through policy and procedural changes.
Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
Projects a positive image of the organization to employees, customers, industry, and community.
Performs other related duties as assigned.
Required Skills/Abilities:
Thorough understanding of practices, theories, and policies involved in business and finance.
Superior verbal and written communication and interpersonal skills.
Superior managerial and diplomacy skills.
Extremely proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent analytical, decision-making, and problem-solving skills.
Exceptional business and financial acumen
Excellent customer service, relationship building, and communication skills
Education and Experience:
Master's degree in business administration preferred.
Extensive and diversified background with at least 10 years of related experience.
Previous experience managing commercial cleaning projects.
Strong technical knowledge of the following: custodial, safety systems, and landscape.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.