Job Information
House of Blues Lead Product Designer, Marketplace in New York, New York
Job Summary
Awesome Job: Lead Product Designer, Marketplace
Great Location: New York
Employment Type: Full Time; Salary
CULTURE
We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.
BENEFITS & PERKS
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
WEALTH: 401(k) program with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
THE TEAM
As designers at Ticketmaster, we create. We create beautiful moments that remind millions of our fans why they love live entertainment so much. We create access so they can make their next, unforgettable live event memories. We create delight.
We're at the start of an exhilarating new chapter where the successful candidate will spearhead the design of new best in class global experiences that millions of fans all over the world will use to access the biggest names in music, sports and world tournaments spaces.
We're looking for an experienced and confident UX and/or interaction design leader with deep research, structural design, critical thinking and leadership skills to join our amazing global team and embark on this exciting journey with us.
THE JOB
As Lead Product Designer – Marketplace you will take ownership of delivering new innovative, intuitive and conversion-optimised design solutions for the next generation fan experiences in our Ticketmaster Global Product portfolio. You will join a globally distributed team and will be working on a compelling global client offering.
You will be accountable for achieving design excellence, ease of use and task success for your product area whilst working with other design stream leads and management to ensure an industry-leading overall fan journey experience.
You will be responsible for managing stakeholder expectations, aligning team objectives to product roadmaps, and developing achievable schedules to ensure strategic goals and timelines are met. You will be capable of solutionising for diverse problem sets, defining new frameworks and independently conducting research.
WHAT THIS ROLE WILL DO
Deliver best in class, innovative user experiences working directly with design leadership, product leads, engineering leads, and various business stakeholders
Use core information architecture and interaction design skills to take product design deliverables through a full project lifecycle
Set clear expectations and communicate plans, statuses and design concepts consistently and effectively with senior management, stakeholders, PMO, Product, Engineering and/or direct reports
Take ownership of all assigned projects until successful delivery and clear closure are achieved.
Initiate and conduct user/market, usability and competitive design research
Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
Define the structure for design artefacts to be produced and generate wireframes, storyboards, prototypes.
Lead and participate in ideation workshops with cross-functional teams.
Ensure Ticketmaster’s brand identity is considered and integrated into all features and ensure the logical user flow is translated into an intuitive and stylish experience
Share ownership with other product leaders in defining and maintaining the Global Design System
Align goals, creative directions, schedules and processes to meet strategic aims and timelines of Ticketmaster successfully.
Mentor, develop and set goals for globally-distributed team members
Conduct internal QA tests to ensure deliveries meet initial design specifications
Work with the Analytics and product management teams to drive measurable UX decisions
Keep skills fresh and be able to share best practices, technical trends and developments with the team
Work with, develop, and maintain strong relationships across the business, particularly with Product and Engineering teams, to ensure user experience is championed and considered indispensable throughout the product development process.
TECHNICAL SKILLS/COMPETENCIES
Thorough grounding in principles, methodology and practices of digital product design with proven hands-on experience in a working environment, i.e. UX design, UX research, interface design, mobile app design, interaction design and/or branding
An outstanding portfolio with cross-platform product design works
Ability to drive a range of innovative and compositionally strong design solutions
Fully conversant in one or more industry software, i.e. Figma, Sketch, Adobe Creative Suite, Zeplin, Axure, etc.
Experience working with/on pattern libraries/design systems
Ability to think creatively and present concepts clearly to stakeholders and team members
An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences: HTML / CSS / AJAX / JavaScript / SQL
A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development
A fundamental understanding of relationship between good UX, UI design and branding
A strong understanding of grid systems and layouts and/or exceptional typography and graphic design desired
BEHAVIORAL SKILLS/COMPETENCIES
Strong analytical and creative problem-solving skills
Attention to detail within a fast-paced environment
Ability to lead and oversee multiple projects simultaneously
Confident negotiator and presenter
Excellent written, verbal communication and presentation skills
Collaborative, positive team player
LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. #LI-JCK #LI-Hybrid
The expected compensation for this position in NYC is:
$144,000.00 USD - $180,000.00 USD
The expected compensation for this position in Westchester is
$144,000.00 USD - $180,000.00 USD
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Westchester County Human Rights Law . It is estimated based on what a successful Westchester County applicant might be paid. It assumes that the successful candidate will be in Westchester County or perform the position from Westchester County . Similar positions located outside of Westchester County will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Westchester County , a potential new employee’s salary history will not be used in compensation decisions.
About Us
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.