Job Information
Uber Product Operations Manager, Membership in New York, New York
About the Role
The fundamental goal of Product Operations is to maximize products on a global scale. Product Operations works closely with cross-functional partners to surface needs, prioritize, test, launch, and iterate on products. This role is focused on the product suite that supports Membership, specifically Uber One, on a global level. With a diverse user base globally, our goal is to help launch and iterate membership products that help Uber fit into users' everyday lives and grow our membership platform.
As a Product Operations Manager on the Membership team, you will be responsible for developing the go-to-market strategy for new product features, leading market testing and aligning XFN across teams globally.
What the Candidate Will Do:
Project manage and lead launches for products globally
Design and implementation of best tools, processes, and operating models for membership product launches
Develop a solid inbound strategy for bugs, features, and partnerships
Advise product teams on the impact, feasibility, and prioritization of features
Surface and advocate for critical insights from the business to advise product roadmap and strategy
Define the operating structure and processes
Lead a community of strategic leaders, globally, to encourage a significant impact on the business
Maintain regular communications with key team members across the org
Ensure functional partners are aligned on key objectives for the program/product
Advise product teams on the global feasibility of products throughout the product lifecycle
Develop an end-to-end product rollout plan, and project-manage implementation
Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc) to prepare products for launch
Track core business metrics related to the product
Create playbooks, trainings, and supporting documentation for product features
Work with engineering teams to define test cases, lead bug bashes and enable smooth launches
Basic Qualifications:
Minimum 4 years of experience in operations, business consulting, finance or a similar analytical role
Deep analytical experience, SQL Proficiency
Strong communication skills, ability to lead meetings daily
Large-scale, global project/ program management experience
Ability to work with XFN and global stakeholders
Ability to use data to inform and support critical decisions
A desire to learn, highly motivated self-starter, with an eagerness to learn and grow
Ability to foster collaboration and facilitate teamwork
Effective prioritization and documentation
Strategic alignment, able to bring key partners across functions together
JIRA Proficiency
Preferred Qualifications:
Prior experience working on global projects, or in an international setting
User or market research experience
Economics or quantitative experience
Technical experience
Data Analytics experience
MBA, Masters
For New York, NY-based roles: The base salary range for this role is USD$133,000 per year - USD$148,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$148,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform
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