Job Information
City of New York Senior Business Analyst in New York, New York
Job Description
About the Agency:
The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.
We maintain building and resident safety and health.
We create opportunities for New Yorkers through housing affordability.
We engage New Yorkers to build and sustain neighborhood strength and diversity.
HPD is entrusted with fulfilling these objectives through the goals and strategies of “Housing Our Neighbors: A Blueprint for Housing and Homelessness,” Mayor Adams’ comprehensive housing framework. To support this important work, the administration has committed $5 billion in new capital funding, bringing the 10-year planned investment in housing to $22 billion the largest in the city’s history. This investment, coupled with a commitment to reduce administrative and regulatory barriers, is a multi-pronged strategy to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
Your Team:
Housing Preservation & Development Technology (HPD Tech) is the IT division within HPD. The Office of HPD Tech leads the agency’s effort to transform HPD through technology by promoting productivity and eliminating manual processing, shrinking costs, and increasing the pace of work. HPD Tech works to improve effectiveness of business processes using core applications for flawless execution. HPD Tech empowers decision makers with access to quality (complete and accurate) information to anticipate and pro-actively react to building, neighborhood and market conditions.
The Office of HPDTech is composed of 7 units: CIO (Chief Information Office), CTO (Chief Technology Office), CPO (Chief Product Office), Budget, Enterprise Architecture, Planning & Compliance, and Information Security.
Your Impact:
HPD is looking for a self-starting and collaborative Senior Business Analyst to join the HPD Technology team. The Senior Business Analyst will be responsible for engaging with stakeholders of Office of Enforcement and Neighborhood Services (OENS) to understand their business challenges and translate those needs for the development of technology solutions. HPD Technology is responsible for developing and maintaining technology applications that support HPD to provide and preserve quality affordable housing.
HPD Tech is committed to transform HPD through technology by eliminate redundancy, ensuring reliable data, and optimizing process efficiency. Working with the Product Director of Real Time Field Force (RTFF), you will be integral in shaping technology solutions for the business. OENS conducts inspections and emergency repairs, initiates litigation in Housing Court related to housing maintenance code violations and provides outreach and information to property owners and tenants regarding rights and responsibilities related to housing maintenance issues.
Your Role:
The role requires a balance between data savvy and communications finesse to work with the broad spectrum of stakeholders that HPD Tech supports. A firm understanding of the larger business context is also essential as our team plays a key role at the intersection between product development, affordable housing services, and strategy.
Your Responsibilities:
Business Process Analysis: Develop an in-depth knowledge of business operations of Enforcement and Neighborhood services, document existing business processes and work with stakeholders to design new process that achieves strategic goals. Understand on a broader level how operations between different business units within OENS interact and flow together. Lead technology team discussions concerning business requirements with the tech team and OENS staff on mandated initiatives.
Business Data Analysis: Develop an in-depth understanding of enterprise data objects and attributes. Work with business stakeholders to define data needs for the creation of data marts for complaints, violations, inspections, and other functional areas of OENS.
Communication: Represent business stakeholders as a subject matter expert in technical discussions. Must be able to convey requirements to developers, UI/UX, quality assurance testers and information modelers through process flows, user stories, and use cases. Coordinate with other business analysts and project managers to ensure integration of technical solutions.
Relationship Building: Develop stakeholder relationships across the agency to further business understanding.
It is required to complete all the incumbent’s duties.
Required Skills:
5+ years of experience in gathering requirements, business analysis, use cases and creating functional requirements documents.
5+ years of experience coordinating and supporting IT business processes.
3+ years of experience in database analysis and validation.
3+ Experience writing test cases/perform functional and acceptance testing.
Preferred Skills:
Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving the goals.
Desire and capacity to work in a fast paced, multi-faceted and deadline driven environment.
Excellent communication, presentation, and leadership skills.
Ability to operate independently within established methodologies, procedures, and guidelines.
Ability to work with external stakeholders.
Capacity to build collaborative relationships and work effectively with key stakeholders.
Excellent interpersonal skills.
Strong analytical and facilitation skills
NOTE: Only those candidates under consideration will be contacted. This position is open to applicants who filed for an exam or those who are already permanent in the Computer Specialist Software title.
Please indicate in your cover letter whether you have filed for an exam or are already permanent in the Computer Specialist Software title. Applicants who filed for an exam will be required to produce a copy of their Order Confirmation Receipt at time of interview for verification.
Only those candidates under consideration will be contacted. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.
Qualifications
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.